EXPERIENCE MANAGEMENT PRACTICE EXCHANGE

XM CONNECT Zürich

Thursday 19 September 2024 // 9.00 - 1.30 pm //
Hotel Baur au Lac - Talstrasse 1 - 8001 Zürich - Salon I

From Data to Action: Next-Generation AI Powered Customer and Employee Experience Management Join us to explore cutting-edge approaches, connect with your peers, and gain insights into future developments. We have created this forum to provide a platform for peer-to-peer exchange and to discuss the future of XM. Hear from our customers about the goals of their Customer and Employee Experience Programs, how they have set up these programs, manage challenges, and which best practices they have established. We look forward to seeing you there!

PLEASE REGISTER

Anrede *

Vorname *

Nachname *

Unternehmen *

Stellenbezeichnung *

Geschäfts-E-Mail *

Telefonnummer *

Land *

From Data to Action: Next-Generation AI Powered Customer and Employee Experience Management

Agenda

09.00 – 9.30 // Registration and with Breakfast

9.30 – 9.40 // Welcome and Agenda // The Qualtrics Team for Switzerland

9.40 – 10.00 // From Data to Action: Next-Generation AI Powered Customer and Employee Experience Management // Svenja Niemeyer, Customer Experience Strategist at Qualtrics

10.00 – 10.20 // Customer Experience at Migros – One M happier day by day// Cornelia Staub, Customer and Market Intelligence Expert // Dominik Meier, Product Manager at Migros

10.20 – 10.40 // Coffee Break

10.40 – 12.00 // Participant Experience Exchange // Introduction: Overview of participants Customer or Employee Experience Programs and areas of interest for further discussion.

12.00 – 13.30 // Networking Lunch // Hotel Baur au Lac – Salon I