eBook
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Customer journey mapping workbook with templates
Customer journey mapping workbook with templates
Elevate your customer experience strategy with our customer journey mapping workbook. By visualizing customer interactions across a customizable timeline, you’ll gain unprecedented insights into your users’ paths.
Map your customer journey and help your customers successfully get from A to B. Understand the reasoning behind their choices and design the best product experience and meet your customer’s needs.
In this ebook,
you'll learn:
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The principles and key elements of journey mapping, including key terminology
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How to draft and use a customer persona for journey mapping
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How to identify moments that matter and use them to design new or improved experiences
