eBook
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15 Tips for engaging employees
15 Tips for engaging employees
It is impossible for an organization to deliver a great customer experience without an engaged workforce. To help you engage your employees in your customer experience journey, we have compiled a list of 15 examples of how leading-edge companies are practicing what Temkin Group calls the “Five I’s of Employee Engagement” – Inform, Inspire, Instruct, Involve, and Incent – which you can modify and emulate at your own firm.
This eBook was originally published by Temkin Group prior to its acquisition by Qualtrics in October 2018. It has been reformatted, but no substantive changes have been made to the content.
In this ebook, you'll learn
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How to communicate your vision and brand to your employees
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How to connect your employees to your brand vision and values
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How to support employees with the training, coaching, and feedback they need to deliver brand promises to customers
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How to take action with employees when designing their jobs, improving processes, and solving problems identified by customer feedback
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How to measure, reward, and reinforce desired employee behaviors
Download now
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