Edge Cloud Subscription Definitions and Terms

All capitalized terms not defined herein have the meanings given to them in the governing terms agreed between Qualtrics and Customer. Qualtrics may modify these terms at any time by posting a revised version on this website (https://www.qualtrics.com/edge-terms/) or otherwise providing notice to Customer. By continuing to use the Cloud Service after the effective date of any modifications to these product terms, Customer agrees to be bound by the modified terms. Only the definitions and terms related to Customer’s specific purchase will apply to Customer.

Edge Cloud SKUs:

1.  Edge Audiences

This Cloud Service provides Customer access to a dataset of potential respondents from whom Customer can collect Human Panel Responses or Synthetic Panel Responses up to the number of Credits purchased under the Order Form and subject to the availability of a target audience via the dataset of potential respondents.

1. Human Panel Response: A Human Panel Response is recorded and counted for completed and partially-completed responses to any survey sent out by a user to a potential respondent, subject to the following: (a) Customer will be provided with the functionality necessary to determine whether partially-completed responses will be recorded as a Human Panel Response; (b) if Customer determines that partially-completed responses will be recorded, those responses will count as fully-completed responses for purposes of this Usage Metric; (c) any partially-completed response not recorded in accordance with (a) and (b) will be deleted instead; and (d) once a response has been recorded, it can be deleted but will still count against the total number of Credits that Customer has purchased unless deleted as a part of the data scrub process, in which case the deleted response will not count against the total number of Credits.
2. Non-Human Panel Response: A Non-Human Panel Response (also known as a “Synthetic Panel Response”) is recorded and counted for any response generated by algorithmic means subject to the following: (a) Customer will be provided with the functionality to identify a Non-Human Panel Response; and (b) once a Non-Human Panel Response has been recorded, it can be deleted but will still count against the total number of Non-Human Panel Responses Customer has purchased.

Credit Consumption: 
Edge Audience Credits will be consumed in accordance with the following tables:

B2C Credit Table

^{Type 1 & 2 countries available in all tiers (see Additional Terms below for list of Type 1 & 2 countries)}

B2B Credit Table

^{Type 1 & 2 countries available in all tiers (see Additional Terms below for list of Type 1 & 2 countries)}

Type 3 Country B2C Credit Table

^{Type 3 Countries include New Zealand, Saudi Arabia, Hong Kong, South Africa, Switzerland, Finland, Kenya, Uganda, Tanzania, UAE, Poland, Taiwan, Greece, Egypt, Vietnam, Nigeria, Chile, Panama, Turkey, and Guatemala}

Qualtrics Platform UX Credit Table

^{Credit consumption only covers participant recruitment and does not include incentive payout or management.}

Additional Terms: 

1. Customer will not use more than 70% of available Credits within the first six months of each twelve-month subscription period. If Customer's usage exceeds this limitation, Customer will execute an Order Form for additional Credits to account for such excess usage within 30 days after Qualtrics’ request. If Customer does not purchase additional Credits, Qualtrics may limit Customer’s use of additional Credits until the first six months of the twelve-month subscription period has elapsed.
2. Customer will not use more than 90% of available Credits on Human Panel Responses. For the avoidance of doubt, Customer is not required to use any Credits on Non-Human Panel Responses.
3. Qualtrics is not responsible for the following: (a) survey response rate; (b) designing survey questions; (c) building dashboards; or (d) providing any deliverable not specifically agreed to in the Order Form.
4. As with Qualtrics’ other Cloud Services, available Credits expire at the end of each 12-month subscription period.
5. Each Human Panel Response or Non-Human Panel Response used will also consume an Interaction under Customer’s Interaction-based Cloud Service subscription.
6. Customer will not collect any personal information of respondents.
7. Qualtrics applies minimum Credit use requirements to Human Panel Response projects if sampling is managed by Qualtrics’ project management team. These requirements are based on the subscription spend level as follows: annual subscriptions of $25,000 or less require that the project use at least $3,000 worth of Credits; annual subscriptions between $25,000 and $100,000 require that the project use at least $2,500 worth of Credits; and annual subscriptions of more than $100,000 require that the project use at least $2,000 worth of Credits. All amounts are in USD, and the value of Credits is based on the price set forth in the Order Form.
8. Credit consumption rates listed in the B2C and B2B Credit Tables only apply to Type 1 and 2 countries. Credit consumption rates for countries not included in Type 1 or 2 or otherwise outlined in a credit consumption table above will be subject to review and approval by Qualtrics.
   1. Type 1 countries: United States, the United Kingdom, Australia, India, France, Germany, Spain, Italy, Ireland, and Canada.
   2. Type 2 countries: Mexico, Brazil, Argentina, Colombia, Peru, Japan, Singapore, Malaysia, Korea, Philippines, Indonesia, Thailand, Austria, Sweden, Belgium, Netherlands, Denmark, Norway, Portugal, and China.
9. A credit consumption table included in an Order Form will supersede the corresponding consumption table included above. 

2. Edge Instant Insights

This Cloud Service provides Customer access to curated datasets and corresponding reporting views hosted in the Qualtrics platform.

Additional Terms: 

1. Access to a dataset does not constitute a transfer of ownership rights, title, or interest in the dataset made available to Customer.
2. Any dataset made available to Customer is provided on an “as-is” basis, and Qualtrics (a) makes no warranties as to the completeness or accuracy of such dataset and (b) will have no liability to Customer for such dataset.
3. Portions of any dataset, features, and functionality made available to Customer are enabled through interactions with and links to third-party sources. If a third-party source stops making some or all of its features and functionality available to Qualtrics (or changes the terms of such availability in a way that is not acceptable to Qualtrics), then Qualtrics may stop providing access to such features or functionality without prior notice to Customer.
4. Customer will not sublicense, resell, or otherwise make available to any third party any dataset made available to Customer with the Cloud Service.