Webinar
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A Leader Worth Following: Building breakthrough experiences in the AI era
A Leader Worth Following: Building breakthrough experiences in the AI era
Tuesday, Feb 10th |
2 PM
AEDT
| 11AM SGT & HKT | 4PM NZDT | 8.30AM IST | 12PM JST & KST
In the busyness of our daily work lives, it's easy to lose sight of what organisations truly are at their cores: humans serving the needs of other humans. As AI automates tasks and generates insights at scale, this fundamental truth becomes more critical than ever. The leaders who thrive are those who master what technology cannot replicate: human connection, emotional intelligence, and the ability to earn genuine followership.
Join Dr Benjamin Granger (Chief Workplace Psychologist - Qualtrics) - author of a newly released book “A Leader Worth Following” to explore the core building blocks of organisations and why these must dominate our thinking about how to lead into an uncertain future.
Combining proven experience management principles with cutting-edge human psychology, Dr. Ben demonstrates that leaders who build trust, communicate with compassion, and genuinely understand their teams' perspectives drive exceptional performance. Whether you're leading Customer Experience, Market Insights, or Employee Experience teams, you'll discover practical strategies to shift your mindset and unlock your team's full potential.
Be one of the first 50 registrants to also attend this session to get a copy of Dr Ben’s new book
Following Dr. Ben's keynote, we'll break into three specialised sessions for Customer Experience leaders, Market Research and Insights professionals, and HR / Employee Experience leaders. These breakouts translate Dr. Ben's leadership principles into actionable strategies for your discipline's unique challenges in 2025.
2:00 PM - 2:30 PM AEDT
- + A Leader Worth Following featuring Dr Ben Granger
Discover how to become a leader of the future by mastering the human-centered skills that drive break+ through experiences in an AI-driven world.
2:30 PM - 3 PM AEDT
- + Customer Experience Breakout - Winning customer trust in an AI-driven world
Join Lisa Khatri for an in-depth conversation with Dr. Ben Granger exploring how to escape the value trap and rebuild customer trust through reliable, transparent AI-powered experiences that balance efficiency with empathy and service excellence. - + Employee Experience Breakout - State of Employee Experience in 2026
Learn what's driving employee engagement, trust, and performance in 2026 as Steve Bennetts (Head of Employee Experience Strategy, APJ) decodes key trends HR leaders must act on from our newly released Global Employee Experience Trends Report 2026. - + Market Research & Insights Breakout - Breakthrough research potential in 2026
Discover why the divide between modern and traditional researchers is widening in 2026 and what it costs in budget and influence, as Hui Ching Tan shares insights from Qualtrics' latest global market research report.
In this session, learn how to
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- Master evidence-based communication techniques that build trust and earn followership in times of disruption
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- Understand your team's perspectives deeply to form genuine connections that drive engagement and performance
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- Apply cutting-edge brain science and psychology to upgrade your influence and leadership impact
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Balance AI-driven efficiency with the human-centered behaviors that create breakthrough experiences
Register now
Webinar
_
A Leader Worth Following: Building breakthrough experiences in the AI era
A Leader Worth Following: Building breakthrough experiences in the AI era
Tuesday, Feb 10th |
2 PM
AEDT
| 11AM SGT & HKT | 4PM NZDT | 8.30AM IST | 12PM JST & KST
In the busyness of our daily work lives, it's easy to lose sight of what organisations truly are at their cores: humans serving the needs of other humans. As AI automates tasks and generates insights at scale, this fundamental truth becomes more critical than ever. The leaders who thrive are those who master what technology cannot replicate: human connection, emotional intelligence, and the ability to earn genuine followership.
Join Dr Benjamin Granger (Chief Workplace Psychologist - Qualtrics) - author of a newly released book “A Leader Worth Following” to explore the core building blocks of organisations and why these must dominate our thinking about how to lead into an uncertain future.
Combining proven experience management principles with cutting-edge human psychology, Dr. Ben demonstrates that leaders who build trust, communicate with compassion, and genuinely understand their teams' perspectives drive exceptional performance. Whether you're leading Customer Experience, Market Insights, or Employee Experience teams, you'll discover practical strategies to shift your mindset and unlock your team's full potential.
Be one of the first 50 registrants to also attend this session to get a copy of Dr Ben’s new book
Following Dr. Ben's keynote, we'll break into three specialised sessions for Customer Experience leaders, Market Research and Insights professionals, and HR / Employee Experience leaders. These breakouts translate Dr. Ben's leadership principles into actionable strategies for your discipline's unique challenges in 2025.
2:00 PM - 2:30 PM AEDT
- + A Leader Worth Following featuring Dr Ben Granger
Discover how to become a leader of the future by mastering the human-centered skills that drive break+ through experiences in an AI-driven world.
2:30 PM - 3 PM AEDT
- + Customer Experience Breakout - Winning customer trust in an AI-driven world
Join Lisa Khatri for an in-depth conversation with Dr. Ben Granger exploring how to escape the value trap and rebuild customer trust through reliable, transparent AI-powered experiences that balance efficiency with empathy and service excellence. - + Employee Experience Breakout - State of Employee Experience in 2026
Learn what's driving employee engagement, trust, and performance in 2026 as Steve Bennetts (Head of Employee Experience Strategy, APJ) decodes key trends HR leaders must act on from our newly released Global Employee Experience Trends Report 2026. - + Market Research & Insights Breakout - Breakthrough research potential in 2026
Discover why the divide between modern and traditional researchers is widening in 2026 and what it costs in budget and influence, as Hui Ching Tan shares insights from Qualtrics' latest global market research report.
Featuring
Qualtrics
Ben Granger , Dr
Chief Workplace Psychologist
As the Chief Workplace Psychologist / Head of EX Advisory Services at Qualtrics, Dr Benjamin Granger has over a decade of experience building Experience Management (XM) programs across the globe and leads EX thought leadership and research initiatives. He is the author of newly released book - “A Leader Worth Following” that offers an exciting new approach to leadership grounded in proven experience management techniques and the latest research in human psychology.
Qualtrics
Lisa Khatri
Head of CX GTM Strategy, APJ
Lisa Khatri is a lead in Customer and Research Strategy for Qualtrics across APJ. Drawing on more than 15 years’ experience across Asia Pacific and the Americas, Lisa provides customers with expert advice and consulting services to guide, enable and support best-in-class Customer Experience Management programmes. At Qualtrics, she is responsible for helping our customers be wildly successful by helping to unlock and integrate the insights needed to grow in the experience economy, introduce new innovations and build a community within the region.
Qualtrics
Steve Bennetts
Head of Growth & Strategy, Employee Experience APJ
Steve is the Head of Growth & Strategy Employee Experience for Qualtrics in APJ, leading a team of specialists in guiding organisations to optimise the Employee Experience at every point in the employee lifecycle. He is one of the region’s most experienced Employee Experience specialists having played a crucial role in launching and developing the XM category in APJ. Steve specialises in EX and human-centred technologies.
As businesses and governments rethink the ways they work for a post-pandemic world, Steve brings 20 years’ of experience as a qualified business psychologist helping organisations design and improve their employee experiences.
Qualtrics Edge
Hui Ching Tan
Head of Research Insights - APJ
Hui Ching is the Head of Delivery for Edge across APJ. She has over 15 years of research experience across APAC, with a focus on multi-country research studies in sectors across various industries, including FMCG, tourism, banking, and technology.
The world’s top brands trust Qualtrics to deliver breakthrough experiences
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