In-Person Event

The 2026 CX Reset: Mastering trust, AI, and hyper-growth

Are you ready to seize the biggest CX opportunity of the last five years? The rules of customer loyalty have changed. Consumers demand more, distrust in AI is peaking, and every strategic move risks alienating your most valuable customers. Traditional CX playbooks won't cut it.

Join an exclusive, hands-on, in-person strategy workshop designed for Australian CX leaders ready to redefine their 2026 agenda. This isn't theoretical training; this is a high-impact, game-changing session focused on converting today's complex consumer landscape into tangible growth.

calendar Tuesday,
Nov 18th
clock
9 AM

AEDT
map

Le Meridien Melbourne, 20 Bourke Street, Melbourne VIC 3000

Join this event to learn

    • Unlock hyper-growth: Discover strategies to double your actionable customer feedback—closing revenue gaps, driving organic growth, and reducing churn risk
    • Future-proof your decisions: Work through advanced strategic frameworks to move beyond basic feedback, giving you an expanded, data-driven understanding of customer behavior that ensures more robust, profitable decisions
    • Build loyalty armour: Learn specific tactics to secure customer trust and loyalty in a consumer environment defined by rapid change and AI distrust
    • Collaborate for breakthroughs: Network with a tight-knit peer group of elite industry leaders to collaboratively brainstorm and influence your CX agenda

Featuring

Qualtrics

Vicky Katsabaris

Director of Experience Management Strategy, Asia-Pacific

Vicky is the Director of Experience Management for Asia-Pacific & Japan at Qualtrics, where she collaborates with businesses and government organisations to help them realise value through experience management. Leading a team of industry expert consultants, she advises brands on the strategies, leadership and practices that earn the trust of their employees, customers and partners.

Qualtrics

Ivana Papanicolaou

Customer Experience Solution Strategy

Ivana, a 15-year-old customer experience leader, leads Qualtrics' Customer Experience Solution Strategy ANZ, focusing on designing and implementing large-scale measurement systems for impact, retention, and growth.

Agenda

RSVP Today

calendar Tuesday,
Nov 18th
clock
9 AM

AEDT
map

Le Meridien Melbourne, 20 Bourke Street, Melbourne VIC 3000
REGISTER NOW
By registering for this event you agree to allow Qualtrics to share and process your personal data for purposes of follow-up with regard to the content of this event in accordance with our Privacy Statement. This offer is extended to you under the condition that your acceptance does not violate any applicable laws or policies within your organization. If you are unsure whether your acceptance may violate any such laws or policies, we strongly encourage you to seek advice from your ethics or compliance official. For organizations that are unable to accept all or a portion of this complimentary offer, and would like to pay for their own expenses, Qualtrics will provide, upon request, a reasonable market value and an invoice or other suitable payment process. This invitation is non-transferable. Please email events@qualtrics.com with any questions.
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