TOP CUSTOMER EXPERIENCE SOFTWARE
Better the in-person experience. Better the return.
From your first location to your 101st, create consistent, on-brand experiences that keep customers coming back. Location Experience Hub captures and analyzes location-level insights and delivers them in real-time – with an intuitive “at a glance” view designed for swift understanding and action by local teams.
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Qualtrics

Location-specific Feedback
Empower frontline managers to drive a culture of action
Deliver “on-brand” experiences at every location every time - by empowering your frontline managers with a unified system of listening, understanding and action.
- Consolidated/unified view of customer feedback in one platform and one user interface purposely designed for local teams
- Location specific feedback in real time from surveys and online reviews
- Surface insights, sentiment based on customer feedback, and actions needed for every location

Real-time insights
Move from rear-window reporting to real-time understanding
Quickly assess where you are exceeding and failing customer expectations… not just last month but this week and today. Prioritize the most important changes to improve operational efficiency, customer acquisition and retention.
- See how survey scores and review ratings are trending over time including weekly and daily views
- Understand key drivers of positive and negative scores
- Drill into segments or specific touch points in the customer journey to hone in on key improvement areas

AI-powered Text Analytics
Sort the signal from the noise and uncover new insights
Move beyond relying on scores alone by analyzing the words customers use to describe their experiences. Diagnose the root cause of customer experience friction with advanced AI and natural language processing of everything your customers are saying about your brand in multiple feedback channels.
- Augment your survey volumes with online reviews to provide a more robust data set for each location
- See what customers are saying and feeling about their experience with advanced analytics that detect effort and emotion
- Uncover new insights that would not have been detected if relying on survey data alone

Proactive Service Recovery
Turn negative feedback into customer loyalty
Deliver real-time product and service insights directly to local teams and pre-empt problems before they become an issue.
- Manage and respond to feedback directly in a consolidated “in-box” for your frontline teams
- Integrate with Qualtrics Platform ticketing, work flows and out-of-the box system integrations to strategically route feedback to the right teams and work tools at the right time

Ready to see the XM platform in action?
Ready to see the XM platform in action?
User reviews_
Loved by analysts.
Adored by customers.
Loved by analysts.
Adored by customers.
We are committed to turning customer feedback into real insights for the company and real benefits for the customer—we couldn’t do that without an innovative, end-to-end solution like Qualtrics.
Danny Cox
Director, Customer Support & Insights
JetBlue
How we are driving growth
Experience breakthroughs in every industry
Experience breakthroughs in every industry
increase in
customer
satisfaction
Improving outcomes for
customers and teams
Improving outcomes for
customers and teams
point NPS
increase in
first nine months
Ensuring that every
feedback loop is closed
Ensuring that every
feedback loop is closed
increase
in case
resolution
Combining CRM and VoC
into a powerful programme
Combining CRM and VoC
into a powerful programme
increase in
average customer
lifetime value
Using feedback to make
informed decisions
Using feedback to make
informed decisions
Book a personalised demo
Book a personalised demo