Patient Experience Software
Healthcare and patient experience management
Collect feedback before, during, and post care to get a 360° view of the patient experience and take action to improve care, safety, retention, and grow your brand.
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health companies
choose Qualtrics
Omni-channel listening
Connect the dots across
every touchpoint
Install listening posts at every stage in the patient journey, from finding a provider, to receiving care, and post-care follow-up. Gather feedback across 120+ different channels, and see all your feedback on a single platform.
Close patient experience gaps.
Take the right action across
the patient journey
From improving your digital services and patient communications to designing new ways to access healthcare, you’ll see the actions that will have the biggest impact on patient satisfaction, loyalty and health outcomes so you know where to focus your improvements.
Healthcare industry certified
Combine patient experience
and CAHPS
Combine patient experience
and CAHPS
Qualtrics is CAHPS certified, so you’ll see all your patient feedback in one place alongside your existing CAHPS surveys for a complete view of the experience.
Ready to see the XM platform in action?
Ready to see the XM platform in action?
USER REVIEWS
Loved by analysts.
Adored by customers.
Loved by analysts.
Adored by customers.
Our leaders don’t just look at numbers anymore. We look at what the patients are telling us, and we’re seeing that patients will tell us what we need to do to improve.
Brandi Jaco
Director of Patient Experience
CHRISTUS Health
How we are driving growth
Optimise your patient experience
Optimise your patient experience
In likelihood
to recommend
Prioritising critical issues
impeding patient satisfaction
Prioritising critical issues
impeding patient satisfaction
Points
of NPS
Acting on the voice
of its patients
Acting on the voice
of its patients
Book a personalised demo
Book a personalised demo