In-Person Event

Improve Service Recovery in Survey with Qualtrics Experience Agents

Turn repetitive service into automated intelligence.

Your reps are solving the same problems over and over. Your customers are waiting on hold for answers they should be able to get in seconds. And every repetitive interaction is time and money that could be spent on the issues that actually need a human.

If this sounds like you, join the Qualtrics Survey Agent Lab at X4.

Survey Agents handle what your team shouldn't have to: customers who can't find what they need on your site, recurring pre-purchase questions, product issues that follow patterns, and intake conversations that lack the detail your team needs to act. Automatically, conversationally, and inside the Qualtrics program you already run.

In this hands-on session, you'll learn how to prompt an agent in Qualtrics, connect agent outcomes to your specific business objectives, and build a working Survey Agent in your own brand — one you can adapt and deploy the moment you're back at your desk. You'll also plan how to drive adoption across your organization so the agent you build actually gets used.

Our labs are intentionally small — built for real conversation, high-touch facilitation, and the kind of peer connections that outlast the conference.

Reserve your spot through your account representative. Labs are included with your X4 registration — no add-on fee, just add-on value. And they fill up fast.

You'll leave with a working agent. Your team will leave with hours back. We'll see you there.

Here's how it works: You'll work alongside peer organizations tackling the same use case. Our product experts guide you through live implementation while you build directly in your Qualtrics environment. The person next to you is solving the same problem you are—which means real talk, real solutions, and real connections that last beyond Seattle.

You'll walk out with: