Webinar

A Leader Worth Following: Building breakthrough experiences in the AI era

On-Demand   |  
1 hour

In the busyness of our daily work lives, it's easy to lose sight of what organisations truly are at their cores: humans serving the needs of other humans. As AI automates tasks and generates insights at scale, this fundamental truth becomes more critical than ever. The leaders who thrive are those who master what technology cannot replicate: human connection, emotional intelligence, and the ability to earn genuine followership. 

Join Dr Benjamin Granger (Chief Workplace Psychologist - Qualtrics) - author of a newly released book “A Leader Worth Following” to explore the core building blocks of organisations and why these must dominate our thinking about how to lead into an uncertain future.

Combining proven experience management principles with cutting-edge human psychology, Dr. Ben demonstrates that leaders who build trust, communicate with compassion, and genuinely understand their teams' perspectives drive exceptional performance. Whether you're leading Customer Experience, Market Insights, or Employee Experience teams, you'll discover practical strategies to shift your mindset and unlock your team's full potential. 

Be one of the first 100 registrants to also attend this session to get a copy of Dr Ben’s new book  

Following Dr. Ben's keynote, we'll break into three specialised sessions for Customer Experience leaders, Market Research and Insights professionals, and HR / Employee Experience leaders. These breakouts translate Dr. Ben's leadership principles into actionable strategies for your discipline's unique challenges in 2025.

3:00 PM - 3:30 PM CET 

  • A Leader Worth Following featuring Dr Ben Granger 

Discover how to become a leader of the future by mastering the human-centered skills that drive breakthrough experiences in an AI-driven world. 

3:30 PM - 4:00 PM CET 

  • Customer Experience Breakout - Winning customer trust in an AI-driven world

Join Varun Jhangiani for an in-depth conversation with Dr. Ben Granger exploring how to escape the value trap and rebuild customer trust through reliable, transparent AI-powered experiences that balance efficiency with empathy and service excellence.

3:30 PM - 4:00 PM CET 

  • Employee Experience Breakout - State of Employee Experience in 2026 

Learn what's driving employee engagement, trust, and performance in 2026 as our EMEA Employee Experience Expert, Jake Outram decodes key trends HR leaders must act on from our newly released Global Employee Experience Trends Report 2026.

3:30 PM - 4:00 PM CET  

  • Market Research & Insights Breakout - Breakthrough research potential in 2026   

Discover why the divide between modern and traditional researchers is widening in 2026 and what it costs in budget and influence, as Sinead O’Brien shares insights from Qualtrics' latest global market research report. 

In this session, learn how to

  • Master evidence-based communication techniques that build trust and earn followership in times of disruption

  • Understand your team's perspectives deeply to form genuine connections that drive engagement and performance

  • Apply cutting-edge brain science and psychology to upgrade your influence and leadership impact

  • Balance AI-driven efficiency with the human-centered behaviors that create breakthrough experiences

Featuring

Qualtrics

Dr. Ben Granger

Chief Workplace Psychologist

As the Chief Workplace Psychologist / Head of EX Advisory Services at Qualtrics, Dr Benjamin Granger has over a decade of experience building Experience Management (XM) programs across the globe and leads EX thought leadership and research initiatives. He is the author of newly released book - “A Leader Worth Following” that offers an exciting new approach to leadership grounded in proven experience management techniques and the latest research in human psychology.

Qualtrics

Varun Jhangiani

Head of Solution Strategy, Middle East

Varun Jhangiani is a seasoned customer experience leader with a background spanning marketing, insights, and digital transformation across the Middle East. Before joining Qualtrics, he led Customer Experience at Majid Al Futtaim Retail (Carrefour), driving large-scale CX transformation programs across omnichannel retail and loyalty. At Qualtrics, he now partners with organizations to design AI-enabled CX strategies that connect customer, employee, and brand experiences — driving measurable growth and loyalty.

Qualtrics

Jake Outram

Employee Experience Advisor

Jake Outram is an employee research professional with 15+ years of experience helping organisations design and implement employee engagement strategies. Skilled in surveys, focus groups, and leadership interviews, Jake connects people insights to business performance.

Qualtrics Edge

Sinead O'Brien

Head of International Sales, Market Research

Sinead leads the EDGE commercial team, helping clients make key business decisions on market analysis, pricing, product development, and brand strategy. With a research background, she’s passionate about the future of market research and AI’s evolving role.

The world’s top brands trust Qualtrics to deliver breakthrough experiences
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