Ken isn’t just a keynote-stage name delivering a powerful performance. He has spent years studying how brands form emotive connections, measure real ROI, and push beyond expectations. He’ll share the ideas and examples that are genuinely making a difference right now.

Expect practical strategies for customer empowerment, personalisation, and employee engagement and a clear shift in thinking from transactions to relationships, the foundation of lasting brand affinity.

Sally leads the XM Consulting team across the EMEA, APJ, and LATAM regions. Her team brings together experts across all XM categories, helping customers shape their EX, CX, and XM visions. With over two decades of experience in employee experience, Sally has worked with organizations to understand their people at every stage of the lifecycle, designing research solutions and consulting interventions to drive improvements in employee engagement and experience. She has held a variety of roles in business development, consulting, thought leadership, growth strategy, and product innovation.