Webinar
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The real cost of bad experiences
The real cost of bad experiences
Tuesday, Mar 31st |
10 AM
BST
| 45 mins
Customer experience issues rarely show up as a single failure. They build over time, quietly affecting loyalty, spend, and growth. New research shows that businesses stand to lose $3 trillion globally due to bad CX in 2026. And all too often, organisations only act after revenue is already at risk.
This webinar equips CX leaders with expert insight and practical examples from real companies to show how poor experiences affect revenue, and how you can use this insight to build stronger business cases.
Join this webinar to learn
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- The high-stakes impact of bad experiences on company performance
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- How to create durable advantages through experiences
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- How to quantify CX value in terms stakeholders understand, and care about
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- Next steps you can take today to make an impact now
Register now
Webinar
_
The real cost of bad experiences
The real cost of bad experiences
Tuesday, Mar 31st |
10 AM
BST
| 45 mins
Customer experience issues rarely show up as a single failure. They build over time, quietly affecting loyalty, spend, and growth. New research shows that businesses stand to lose $3 trillion globally due to bad CX in 2026. And all too often, organisations only act after revenue is already at risk.
This webinar equips CX leaders with expert insight and practical examples from real companies to show how poor experiences affect revenue, and how you can use this insight to build stronger business cases.
Featuring
Qualtrics
Svenja Niemeyer
XM Strategist, CX
Svenja entwickelt umfassende CX-Programme mit Fokus auf die gesamte Customer Journey. Mit ihrer Value-Advisory-Expertise optimiert sie CX-Initiativen für messbare Geschäftsergebnisse. Zuvor leitete sie das globale CX-Programm von HUGO BOSS.
Qualtrics
Phillip Bland
Solution Strategist & International Government Advisor
Phillip leads public sector strategy for Qualtrics. He comes from a deep background of working with experience management professionals to deliver innovative solutions to citizens. Phillip has a demonstrated history of working in the government administration industry and is skilled in business enablement, program delivery, customer insights, research, and facilitation and coaching.
The world’s top brands trust Qualtrics to deliver breakthrough experiences
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