In-Person Event
Exclusive Executive Event: From Customer Insight to Business Impact
Exclusive Executive Event: From Customer Insight to Business Impact
We are happy to invite you to an exclusive executive event hosted by Accenture and Qualtrics:
From Customer Insight to Business Impact
Turning customer intelligence and AI into measurable value
Join a select group of senior leaders from across Switzerland for an afternoon of executive perspectives, real-world insights and peer exchange.
Thursday, Oct 1st
12 PM
CET
Accenture Office, Zurich Sihlstrasse 34, 8001 Zürich, Switzerland
What to expect
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- Proving the ROI of CX – quantifying the impact of customer experience on revenue, retention and cost
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- Turning customer signals into decisions – how leaders identify what matters and where to act
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- The AI advantage – how AI shortens the path from customer signals to business impact
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Executive networking & peer exchange – learning what works, what doesn't and where peers are investing
Places are limited to keep the conversation genuinely senior and focused.
We would be delighted to have you with us.
Agenda
Agenda
12:00 PM - 1:00 PM CET Lunch & Networking
Lunch & Networking
Lunch & Networking
Arrival, informal exchange and peer networking
1:00 PM - 1:30 PM CET Opening Keynote - Anthropic
Opening Keynote - Anthropic
Opening Keynote - Anthropic
The New Competitive Frontier: How AI is Rewriting the Rules of Customer Advantage
1:30 PM - 2:30 PM CET Client Case Study
Client Case Study
2:00 PM - 2:45 PM CET Executive Panel
Executive Panel
Executive Panel
The Intelligence-to-Action Gap: How Leading Companies Connect Feedback to Personalisation in real-time
2:45 PM - 3:00 PM CET Break
Break
Break
Coffee, refreshments and peer exchange
3:00 PM - 3:30 PM CET The AI Advantage - Qualtrics
The AI Advantage - Qualtrics
The AI Advantage - Qualtrics
Accelerating Insight, Action and Impact
3:30 PM - 4:15 PM CET Roundtable Discussions
Roundtable Discussions
Roundtable Discussions
Peer groups of 6–8 choose one topic:
1. Proving the ROI of CX
2. Retention in a low-growth environment
3. AI and customer intelligence
4. Experience-led transformation
4:15 PM - 4:30 PM CET Closing
Closing
Closing
Key takeaways of the day
4:30 PM - 6:30 PM CET Networking & Drinks
Networking & Drinks
Networking & Drinks
Continue the conversation with peers, Accenture and Qualtrics
RSVP Today
Thursday, Oct 1st
12 PM
CET
Accenture Office, Zurich Sihlstrasse 34, 8001 Zürich, Switzerland
By registering for this event you agree to allow Qualtrics to share and process your personal data for purposes of follow-up with regard to the content of this event in accordance with our Privacy Statement. This offer is extended to you under the condition that your acceptance does not violate any applicable laws or policies within your organization. If you are unsure whether your acceptance may violate any such laws or policies, we strongly encourage you to seek advice from your ethics or compliance official. For organizations that are unable to accept all or a portion of this complimentary offer, and would like to pay for their own expenses, Qualtrics will provide, upon request, a reasonable market value and an invoice or other suitable payment process. This invitation is non-transferable. Please email events@qualtrics.com with any questions.
The world’s top brands trust Qualtrics to deliver breakthrough experiences
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