In-Person Event
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CX Masterclass: From Insights to Impact - Driving business results

Transform Customer Experience Into Measurable Business Impact

In today’s competitive landscape, many dedicated CX professionals are earnestly working to guide their organisations down the path toward recognised CX Value Realisation. However, to drive tangible experience improvement, it’s vital to gain insights into experience performance, identify the right actions for organisational change, and connect those actions to commercial outcomes.

Connect with fellow CX leaders to discover how leading organizations like Booking.com and VodafoneZiggo are turning customer insights into tangible business outcomes. This intimate gathering brings together Qualtrics customers for an afternoon of strategic insights, peer learning, and meaningful connections.

We are excited to announce that our Global Head of Research and Data Science, Carol Haney, will lead a workshop that brings to life the five key steps to support you on the path towards Value Realization.

calendar Wednesday,
Nov 19th
clock
1 PM

CET
map

Jaarbeurs, Jaarbeursplein 6, 3521 AL Utrecht, Netherlands

Join this event to learn

    • Share experiences and proven strategies with CX professionals who understand your challenges
    • Hear directly from organizations like Booking.com and VodafoneZiggo transforming their customer experience programs
    • Participate in collaborative discussions designed to help you decode the path from insight to action

Featuring

Qualtrics

Carol Haney

Head of Research and Data Science, Engineering

Carol is an award-winning researcher and Head of Data Science and Research for engineering at Qualtrics, with a specific focus on statistics, including predictive technologies. Her principal research area is online quantitative research. She also has experience running large customer experience programs that involve segmentation, omni-channel sources, and performance measurement.

Booking.com

Stefan Fuczek

Senior Customer Experience Manager

Stefan has extensive experience in conceptualising ideas, developing future proof strategies, implementing exciting new business models, proactive problem solving, as well as change management & communication.

He led various impactful transformations such as the restructuring of the Customer Support Function (addressing more than 7500 coworkers), the redesign of the corporate P&L structure (from pure cash & carry to omnichannel), or significant M&A (worth several BEUR) at the biggest home-furnishing retailer: IKEA and at the second largest telco company in Switzerland: Sunrise UPC.

VodafoneZiggo

Jan Zwang

Senior Manager Market & Customer Insights

Jan Zwang is a Market Intelligence professional who is able to translate any market research to actionable insight on market, customer and competitor strategies with the use of the latest AI market research tools. He has over 25 years experience in the market research industry as well on agency and customer side in an international environment, managing multi national teams.

He is Market researcher of the year 2012 (www.moawards.nl) and speaker on leading market insights seminars.

Agenda

RSVP Today

calendar Wednesday,
Nov 19th
clock
1 PM

CET
map

Jaarbeurs, Jaarbeursplein 6, 3521 AL Utrecht, Netherlands
REGISTER NOW
By registering for this event you agree to allow Qualtrics to share and process your personal data for purposes of follow-up with regard to the content of this event in accordance with our Privacy Statement. This offer is extended to you under the condition that your acceptance does not violate any applicable laws or policies within your organization. If you are unsure whether your acceptance may violate any such laws or policies, we strongly encourage you to seek advice from your ethics or compliance official. For organizations that are unable to accept all or a portion of this complimentary offer, and would like to pay for their own expenses, Qualtrics will provide, upon request, a reasonable market value and an invoice or other suitable payment process. This invitation is non-transferable. Please email events@qualtrics.com with any questions.
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