In-Person Event
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NextGen CX: AI & the 2026
Consumer Trends

The next era of customer experience has arrived and it’s unscripted.

Across industries, organisations have invested billions in AI and automation. Yet customers still describe their experiences as fragmented, reactive, and impersonal. The gap between technology and true human connection is widening.

That’s about to change.

Join Qualtrics in Dubai for an exclusive morning dedicated to NextGen CX and Agentic AI, where we’ll unveil insights from the upcoming 2026 Global Consumer Trends Report. Discover how consumers’ expectations are evolving and how Agentic AI is redefining what it means to deliver experiences that are intelligent, empathetic, and human at scale.

calendar Wednesday,
Nov 26th
clock
9:15 AM

GMT+4
map

Kempinski Central Avenue Dubai
Dubai Mall
Sheikh Mohammed bin Rashid Blvd - Downtown Dubai
Dubai - United Arab Emirates

What to expect

    • Understand how shifting consumer behaviour, trust dynamics, and emotional expectations will shape CX strategies in the year ahead
    • See how intelligent systems anticipate needs, take purposeful action, and resolve issues in real time
    • Hear from Dubai-based thought leaders who are transforming customer and employee experiences through next-generation AI

  • Network with senior CX, Marketing, and Operations professionals shaping the future of experience in the UAE and across EMEA

Featuring

Qualtrics

Rohan Sinha

VP Sales, Middle East

Rohan is the Vice President at Qualtrics Middle East, leading the XM practice in the region. With 15+ years’ experience of advising clients on CX across Europe & Middle East, Rohan is now based in Dubai driving Qualtrics' growth in this fast paced market.

Qualtrics

Anthony Keenan

Solutions Director Middle East

Anthony Keenan, Solutions Director Middle East, a thought leader in CX technology for 13 years, currently helping clients to accelerate CX program growth through technology leadership.

Qualtrics

Varun Jhangiani

Head of Solution Strategy, Middle East

Varun Jhangiani is a seasoned customer experience leader with a background spanning marketing, insights, and digital transformation across the Middle East. Before joining Qualtrics, he led Customer Experience at Majid Al Futtaim Retail (Carrefour), driving large-scale CX transformation programs across omnichannel retail and loyalty. At Qualtrics, he now partners with organizations to design AI-enabled CX strategies that connect customer, employee, and brand experiences — driving measurable growth and loyalty.

Agenda

RSVP Today

calendar Wednesday,
Nov 26th
clock
9:15 AM

GMT+4
map

Kempinski Central Avenue Dubai
Dubai Mall
Sheikh Mohammed bin Rashid Blvd - Downtown Dubai
Dubai - United Arab Emirates
REGISTER NOW
By registering for this event you agree to allow Qualtrics to share and process your personal data for purposes of follow-up with regard to the content of this event in accordance with our Privacy Statement. This offer is extended to you under the condition that your acceptance does not violate any applicable laws or policies within your organization. If you are unsure whether your acceptance may violate any such laws or policies, we strongly encourage you to seek advice from your ethics or compliance official. For organizations that are unable to accept all or a portion of this complimentary offer, and would like to pay for their own expenses, Qualtrics will provide, upon request, a reasonable market value and an invoice or other suitable payment process. This invitation is non-transferable. Please email events@qualtrics.com with any questions.
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