The 2026 EX Trends Report from Qualtrics highlights the key drivers of employee engagement, revealing that employees are under increasing pressure to deliver results contributing to a more complex and often chaotic workplace environment.

Over recent years, ING, Europe’s leading bank and financial services organisation, has partnered with Qualtrics to gather, analyse, and act on employee feedback. By embracing a continuous listening approach, ING connects insights from multiple surveys with key HR and finance metrics, enabling the organisation to translate employee experience insights into strategic, data-driven decisions.

In this fireside chat, Lucie Vottova, Global Employee Insights & Behavioural Research Lead at ING, joins Anja Weisbach, EX Strategist at Qualtrics, to explore the thinking behind ING’s approach. Lucie will share how evolving employee expectations and technological advancements have shaped ING’s EX programme and why embedding employee experience as a continuous, integral part of the organisation is critical to future-proofing the world of work.