In-Person Event

The Last Mile of Customer Experience

We are happy to invite you to an exclusive executive event hosted by Deloitte and Qualtrics:

The Last Mile of Customer Experience

Turn CX strategy into execution. Learn how Deloitte designs governance, operating models and implementation approaches that help complex CX programs deliver impact at scale - beyond dashboards and isolated initiatives.

Hear how Mercedes-Benz is rolling out Qualtrics across 70 countries, explore the Future of XM, and join an executive panel on what it takes to close the last mile between customer insight, action and measurable business value.

calendar Tuesday,
Nov 10th
clock
9:30 AM

CET
map

Platzl Hotel Sparkassenstraße 10 80331 Munich Germany

What to expect

    • How to turn CX strategy into scalable execution
    • How governance and operating models accelerate CX impact
    • What Mercedes-Benz learned from a 70-country Qualtrics rollout
    • How the future of XM will change insight, action and value creation

Featuring

Qualtrics

Svenja Niemeyer

XM Strategist, CX

Svenja entwickelt umfassende CX-Programme mit Fokus auf die gesamte Customer Journey. Mit ihrer Value-Advisory-Expertise optimiert sie CX-Initiativen für messbare Geschäftsergebnisse. Zuvor leitete sie das globale CX-Programm von HUGO BOSS.

Deloitte

Lisa Weber

Manager Customer Experience & Transformation

Lisa helps companies understand customer needs, translate insights into effective measures, and create excellent experiences. Her expertise spans CX transformation, customer-centric process design, and user-centered system implementation.

Mercedes-Benz

Jeevan Raghu

Program Lead CX Engine

Jeevan leads the global CX Engine at Mercedes-Benz, one of the company’s major customer experience transformation programs. With Qualtrics now established across 70 markets, the CX Engine is moving from rollout to continuous evolution. Its next phase will introduce new use cases to expand its scope and impact across Mercedes-Benz.

Agenda

RSVP Today

calendar Tuesday,
Nov 10th
clock
9:30 AM

CET
map

Platzl Hotel Sparkassenstraße 10 80331 Munich Germany
REGISTER NOW
By registering for this event you agree to allow Qualtrics to share and process your personal data for purposes of follow-up with regard to the content of this event in accordance with our Privacy Statement. This offer is extended to you under the condition that your acceptance does not violate any applicable laws or policies within your organization. If you are unsure whether your acceptance may violate any such laws or policies, we strongly encourage you to seek advice from your ethics or compliance official. For organizations that are unable to accept all or a portion of this complimentary offer, and would like to pay for their own expenses, Qualtrics will provide, upon request, a reasonable market value and an invoice or other suitable payment process. This invitation is non-transferable. Please email events@qualtrics.com with any questions.
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