Webinar
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Mining the Gold: Turning omnichannel customer listening data into action
Mining the Gold: Turning omnichannel customer listening data into action
Thursday, Jul 10th |
10 AM
BST
| 11:00 AM CEST
To improve the experience of every customer, you need an omnichannel CX program that gives you the complete picture. But with so much information available, where do you begin?
Join us to learn how to gather, organise, and prioritise data points to create a holistic view of the customer by implementing an omnichannel approach and aligning with key channel owners.
Don't miss this opportunity to hear from our CX Solution Strategist, Adriana Piazza, and AI Solution Lead in EMEA, Mathias Kullberg, to refine your omnichannel CX program and increase its impact across your organisation.
Register now to learn
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- Which listening channels you need to prioritise to capture the most valuable customer feedback
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- How to identify key stakeholders per channel and understand their unique challenges
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- How to ensure you are not just capturing the data, but also turning it into actionable insights with measurable outcomes
