In-Person Event
_
XM Connect Zürich 2025
XM Connect Zürich 2025
From Data to Action: Learn from Customer Experience and Research Community Examples
Join us for an inspiring forum where we’ll explore cutting-edge approaches with real-world insights from leading brands such as SBB and Ivoclar, exchange ideas with peers, and gain fresh insights into the future of XM.
This event is designed as a platform for peer-to-peer learning and forward-looking discussions. Hear directly from customers as they share the goals of their Customer Experience programs and Insight Communities, how they’ve structured and scaled them, the challenges they’ve overcome, and the best practices driving their success.
We look forward to welcoming you!
This event is being hosted by Qualtrics and SKOPOS. By registering for the event, you agree that Qualtrics may share the information you provide with SKOPOS, who will use your information to share email marketing communications about products and services, including invitations to free events and articles in accordance with their Privacy Statement.
If you do not want your data to be shared with SKOPOS, please email info@skopos.de within five days of submitting this form.
Tuesday, Nov 4th
9 AM
CET
25hours Hotel Langstrasse, Langstrasse 150, 8004 Zürich
Register now
Featuring
SBB
Romano Schneider
Product Owner Research Community
Product Owner and Community Manager passionate about connecting people and growing the SBB community. With experience in project and product management, sales and customer success, I focus on customer relationships and building meaningful, successful communities.
Ivoclar
Barbara Glassl
Market Research Analyst
Social scientist and Market Research Manager with experience leading 300+ projects in telecommunications, insurance and dental technology. Skilled at turning insights into value, driving strategy, and delivering impactful results for leading companies.
Qualtrics
Svenja Niemeyer
XM Strategist, CX
Svenja entwickelt umfassende CX-Programme mit Fokus auf die gesamte Customer Journey. Mit ihrer Value-Advisory-Expertise optimiert sie CX-Initiativen für messbare Geschäftsergebnisse. Zuvor leitete sie das globale CX-Programm von HUGO BOSS.
SKOPOS Group
Oliver Kern
Co-Founder & Managing Director at SKOPOS Connect
Oliver is co-founder and Managing Director of SKOPOS CONNECT. His focus is consumer insight research, innovation management and customer experience management. Oliver advises clients such as GLS, Porsche, REWE, TeamViewer, and Union Investment on CX programs in both B2C and B2B.
Agenda
Agenda
9:00 AM - 9:30 AM CET Registration and breakfast
Registration and breakfast
9:30 AM - 9:40 AM CET Welcome and agenda
Welcome and agenda
9:40 AM - 10:00 AM CET Turning AI Concepts into Real-World CX Solutions: Svenja Niemeyer, Oliver Kern
Turning AI Concepts into Real-World CX Solutions: Svenja Niemeyer, Oliver Kern
10:00 AM - 10:30 AM CET Customer centricity at SBB – CX insights & shaping the future with “SBB Kundenstimme”: Romano Schneider, Product Owner Community at SBB
Customer centricity at SBB – CX insights & shaping the future with “SBB Kundenstimme”: Romano Schneider, Product Owner Community at SBB
10:30 AM - 11:00 AM CET B2B Research Community at Ivoclar – How can a Research Community help in B2B context: Barbara Glassl, Market Research Analyst at Ivoclar
B2B Research Community at Ivoclar – How can a Research Community help in B2B context: Barbara Glassl, Market Research Analyst at Ivoclar
11:00 AM - 11:15 AM CET Coffee break
Coffee break
11:15 AM - 12:15 PM CET Participant experience exchange // Introduction: Overview of participants Customer Experience Programs & Research Communities and areas of interest for further discussion
Participant experience exchange // Introduction: Overview of participants Customer Experience Programs & Research Communities and areas of interest for further discussion
12:15 PM - 1:30 PM CET Networking lunch
Networking lunch
RSVP Today
This event is being hosted by Qualtrics and SKOPOS. By registering for the event, you agree that Qualtrics may share the information you provide with SKOPOS, who will use your information to share email marketing communications about products and services, including invitations to free events and articles in accordance with their Privacy Statement.
If you do not want your data to be shared with SKOPOS, please email info@skopos.de within five days of submitting this form.
If you do not want your data to be shared with SKOPOS, please email info@skopos.de within five days of submitting this form.
The world’s top brands trust Qualtrics to deliver breakthrough experiences
Related Content
_
Explore more resources
eBook_
2026 Consumer Experience
2026 Consumer Experience
Trends Report
eBook_
2026 Global Employee Experience Trends
eBook_