In-Person Event

XM Connect Zürich 2025

From Data to Action: Learn from Customer Experience and Research Community Examples​

Join us for an inspiring forum where we’ll explore cutting-edge approaches with real-world insights from leading brands such as SBB and Ivoclar, exchange ideas with peers, and gain fresh insights into the future of XM.

This event is designed as a platform for peer-to-peer learning and forward-looking discussions. Hear directly from customers as they share the goals of their Customer Experience programs and Insight Communities, how they’ve structured and scaled them, the challenges they’ve overcome, and the best practices driving their success.

​We look forward to welcoming you!

This event is being hosted by Qualtrics and SKOPOS. By registering for the event, you agree that Qualtrics may share the information you provide with SKOPOS, who will use your information to share email marketing communications about products and services, including invitations to free events and articles in accordance with their Privacy Statement.

If you do not want your data to be shared with SKOPOS, please email info@skopos.de within five days of submitting this form.

calendar Tuesday,
Nov 4th
clock
9 AM

CET
map

25hours Hotel Langstrasse, Langstrasse 150, 8004 Zürich

Featuring

SBB

Romano Schneider

Product Owner Research Community

Product Owner and Community Manager passionate about connecting people and growing the SBB community. With experience in project and product management, sales and customer success, I focus on customer relationships and building meaningful, successful communities.

Ivoclar

Barbara Glassl

Market Research Analyst

Social scientist and Market Research Manager with experience leading 300+ projects in telecommunications, insurance and dental technology. Skilled at turning insights into value, driving strategy, and delivering impactful results for leading companies.

Qualtrics

Svenja Niemeyer

XM Strategist, CX

Svenja entwickelt umfassende CX-Programme mit Fokus auf die gesamte Customer Journey. Mit ihrer Value-Advisory-Expertise optimiert sie CX-Initiativen für messbare Geschäftsergebnisse. Zuvor leitete sie das globale CX-Programm von HUGO BOSS.

SKOPOS Group

Oliver Kern

Co-Founder & Managing Director at SKOPOS Connect

Oliver is co-founder and Managing Director of SKOPOS CONNECT. His focus is consumer insight research, innovation management and customer experience management. Oliver advises clients such as GLS, Porsche, REWE, TeamViewer, and Union Investment on CX programs in both B2C and B2B.

Agenda

RSVP Today

calendar Tuesday,
Nov 4th
clock
9 AM

CET
map

25hours Hotel Langstrasse, Langstrasse 150, 8004 Zürich
REGISTER NOW
This event is being hosted by Qualtrics and SKOPOS. By registering for the event, you agree that Qualtrics may share the information you provide with SKOPOS, who will use your information to share email marketing communications about products and services, including invitations to free events and articles in accordance with their Privacy Statement.

If you do not want your data to be shared with SKOPOS, please email info@skopos.de within five days of submitting this form.
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