Webinar
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Improving the guest experience: The Applebee’s story

Wednesday, Jul 23rd   |  
10 AM
PDT   |  
1:00 PM ET | 1 HOUR

In every organization, delivering exceptional guest experiences is critical, but also a significant challenge, especially when talking about multi-locations businesses

Learn how Applebee's tackled this challenge head-on, transforming its CX program to drive consistency, empower frontline teams, and foster a guest-centric culture across its 1500+ restaurants. 

Join Applebee’s VP of Consumer Insights & Business Analytics, Jill Marchick, alongside other CX experts to learn about their roadmap for change and their actionable strategies.

Register now and join us for this live presentation and expert Q&A panel discussion on July 23rd at 10:00 PT // 1:00 ET.


Join this webinar to learn

    • How Applebee’s empowers employees within a franchise model so every location can thrive and grow
    • How CX data is shared across locations to build a consistent customer experience
    • How they prove the business value of a strong CX program and how it effectively impacts their ROI

Featuring

Applebee's

Jill Marchick

Vice President, Consumer Insights & Business Analytics

As a senior consumer insights, analytics and customer experience leader, Jill drives revenue, expands markets, increases engagement, and strengthens market leadership. Recognized for bringing fresh thinking to business analytics and consumer insights, Jill has contributed to millions of dollars-worth of marketing and sales initiatives for many recognized and valued consumer brands.

The world’s top brands trust Qualtrics to deliver breakthrough experiences
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