Webinar

Qualtrics Book Club: How great customer experiences get built today

On-Demand   |  
45 minutes

The way organizations build great customer experiences is shifting. The tools are evolving. The expectations are rising. And the leaders who thrive will invest in culture, people, and frontline trust—not dashboards and automation.

Join Dr. Benjamin Granger, author of A Leader Worth Following, and Jeannie Walters, author of Experience Is Everything, for a live conversation about what it takes to move past measurement and into action—where leadership, culture, and customer experience meet.

Join this webinar to learn

    • Why frontline employees shape customer experience quality
    • How to move from reporting scores to driving outcomes
    • The leadership behaviors that build customer-centric culture 

  • How to operationalize a customer experience mission daily

Featuring

Qualtrics

Dr. Ben Granger

Chief Workplace Psychologist

As the Chief Workplace Psychologist / Head of EX Advisory Services at Qualtrics, Dr Benjamin Granger has over a decade of experience building Experience Management (XM) programs across the globe and leads EX thought leadership and research initiatives. He is the author of newly released book - “A Leader Worth Following” that offers an exciting new approach to leadership grounded in proven experience management techniques and the latest research in human psychology.

Experience Investigators

Jeannie Walters

CCXP, CSP, Founder

Jeannie Walters brings 20+ years of impact across healthcare, financial services, higher education, software, and hospitality. Her book Experience Is Everything reveals how leaders boost performance by making customer experience their edge.

The world’s top brands trust Qualtrics to deliver breakthrough experiences
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