Today’s customers don’t just engage with your brand in one place, they move seamlessly across channels. To truly meet their needs, your customer experience (CX) program must listen deeply and act decisively at every touchpoint.

Hear from industry leader New Balance on how they transformed their ability to understand and improve customer experiences from the ground up by leveraging unstructured data—from social media conversations to detailed customer reviews—turning those insights into operational breakthroughs.

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