Webinar

The real cost of bad experiences

On-Demand   |  
45 mins

Customer experience issues rarely show up as a single failure. They build over time, quietly affecting loyalty, spend, and growth. New research shows that businesses stand to lose $3 trillion globally due to bad CX in 2026. And all too often, organizations only act after revenue is already at risk.

This webinar equips CX leaders with expert insight and practical examples from real companies to show how poor experiences affect revenue, and how you can use this insight to build stronger business cases.

Join this webinar to learn

  • The high-stakes impact of bad experiences on company performance

  • How to create durable advantages through experiences

  • How to quantify CX value in terms stakeholders understand, and care about

  • Next steps you can take today to make an impact now

Featuring

Qualtrics XM Institute

Isabelle Zdatny

Head of Thought Leadership

Isabelle helps large organizations design and operate successful experience management (XM) programs by producing industry thought leadership, developing and delivering training, consulting with companies, and speaking on key XM topics and trends.

Qualtrics

Menon Billingsley

Head of XM Strategy | Tech, Media, Telecom

Menon Billingsley, MS in Economics, is the Head of Solution Strategy for the Technology, Media, and Telecom at Qualtrics. Menon is a trusted advisor to Fortune 500 companies, specializing in experience management strategies, change management, CX governance, and best practices.

The world’s top brands trust Qualtrics to deliver breakthrough experiences
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