Schools and students often view “success” through very different lenses. While academic leaders tend to focus heavily on graduation rates or school rankings, students typically take a more holistic view of their whole experience: Course quality, campus culture, and the social scene, to name a few. That gap in perception is holding institutions back from adapting to evolving student expectations.

Savvy institutions are taking a page from the business world’s playbook and using technology to put "customer experience" (CX) at the center of all they do—or in the case of education, student experience at the center of all they do. With a Student Experience Program, you can gain a clearer picture of where your institution stands today and set it on a path to meet students’ ever-changing needs.