Webinar
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The consumer trends shaping 2025

On-Demand   |  
1 hour

From understanding how the pandemic is still affecting customer’s behavior, how to gain their trust (and wallet) back, to what they think about AI in business and data privacy, the latest numbers show shifts that every organization needs to consider to succeed in 2025. Join leading CX experts Isabelle Zdatny and Leonie Brown for a deep dive on the latest trends, get their insights on how they affect your CX programs in the year ahead, and enjoy a live Q&A session in this one hour session.

Watch this webinar to

  • Learn what over 23,000 global consumers said to XM scientists

  • Get insights on the key trends that will be shaping the year ahead

  • Explore how experts break down the data gathered
    • Learn how to start implementing the results in your operation

Featuring

Qualtrics XM Institute

Isabelle Zdatny

Head of Thought Leadership

Isabelle helps large organizations design and operate successful experience management (XM) programs by producing industry thought leadership, developing and delivering training, consulting with companies, and speaking on key XM topics and trends.

Qualtrics

Leonie Brown

Lead Product Scientist, Customer Care

Leonie Brown, an XM Scientist at Qualtrics, specializes in customer experience, research methodologies, and contact center modernization, working with brands to optimize CX programs for increased revenue and reduced churn.

The world’s top brands trust Qualtrics to deliver breakthrough experiences
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