Webinar
_
Next generation of Customer Experience: Navigating the latest consumer and technology trends
Next generation of Customer Experience: Navigating the latest consumer and technology trends
Wednesday, Oct 29th |
10 AM
PDT
| 1:00 PM EST
2026 presents an opportunity for organizations unlike any we have seen in our 5 years studying consumer experience trends. Despite a global economic and political climate that is teeming with uncertainty, and ongoing technological transformation, people are remarkably optimistic and open to change.
Which means there is space for businesses to act – and a chance for truly customer-centric organizations to make an impact in 2026.
But what should businesses prioritize? Where? And how? We spoke to 20,000 consumers, and four themes became clear. We’ll walk you through the trends and outline how to put these insights into practice so you keep your customers coming back in 2026.
In this session, learn
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- Get insights on the key trends shaping 2026
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- Hear from our experts on the impact of these findings for businesses
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- Learn how to start implementing the results in your operation to ensure you capitalize in the year ahead
Register now
Webinar
_
Next generation of Customer Experience: Navigating the latest consumer and technology trends
Next generation of Customer Experience: Navigating the latest consumer and technology trends
Wednesday, Oct 29th |
10 AM
PDT
| 1:00 PM EST
2026 presents an opportunity for organizations unlike any we have seen in our 5 years studying consumer experience trends. Despite a global economic and political climate that is teeming with uncertainty, and ongoing technological transformation, people are remarkably optimistic and open to change.
Which means there is space for businesses to act – and a chance for truly customer-centric organizations to make an impact in 2026.
But what should businesses prioritize? Where? And how? We spoke to 20,000 consumers, and four themes became clear. We’ll walk you through the trends and outline how to put these insights into practice so you keep your customers coming back in 2026.
