

Enabling CX insights to action: Verizon's journey to multiplied growth
Enabling CX insights to action: Verizon's journey to multiplied growth
In today's competitive landscape, true growth stems from a strategic approach to customer experience. Join us for this insightful one-hour webinar, hosted by Qualtrics, where industry leaders from Verizon will reveal how their groundbreaking Center of Enablement (COE) has successfully aligned research expertise with CX insights, orchestrating action and delivering profound cross-functional success.
Hear directly from the teams who have collaborated to break down organizational silos, leveraging their powerful partnership to foster transparency, enable faster decision-making, and significantly enhance customer understanding.
Join this webinar to learn
-
- How CX and research teams broke silos, boosting transparency and customer insight
-
- Verizon’s COE model philosophy and how it fosters collaboration and alignment
-
- How Verizon turns research and CX data into actions through teams and clear focus
-
How Verizon’s change strategies overcame habits, fear, and fatigue for lasting success
-
How Qualtrics tech enables CX transformation by integrating data for full journey views
Enabling CX insights to action: Verizon's journey to multiplied growth
Enabling CX insights to action: Verizon's journey to multiplied growth
In today's competitive landscape, true growth stems from a strategic approach to customer experience. Join us for this insightful one-hour webinar, hosted by Qualtrics, where industry leaders from Verizon will reveal how their groundbreaking Center of Enablement (COE) has successfully aligned research expertise with CX insights, orchestrating action and delivering profound cross-functional success.
Hear directly from the teams who have collaborated to break down organizational silos, leveraging their powerful partnership to foster transparency, enable faster decision-making, and significantly enhance customer understanding.