Webinar
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Enabling CX insights to action: Verizon's journey to multiplied growth

Wednesday, Sep 3rd   |  
10 AM
PDT   |  
1PM ET I 1 hour

In today's competitive landscape, true growth stems from a strategic approach to customer experience. Join us for this insightful one-hour webinar, hosted by Qualtrics, where industry leaders from Verizon will reveal how their groundbreaking Center of Enablement (COE) has successfully aligned research expertise with CX insights, orchestrating action and delivering profound cross-functional success.

Hear directly from the teams who have collaborated to break down organizational silos, leveraging their powerful partnership to foster transparency, enable faster decision-making, and significantly enhance customer understanding.


Join this webinar to learn

    • How CX and research teams broke silos, boosting transparency and customer insight
    • Verizon’s COE model philosophy and how it fosters collaboration and alignment
    • How Verizon turns research and CX data into actions through teams and clear focus
  • How Verizon’s change strategies overcame habits, fear, and fatigue for lasting success

  • How Qualtrics tech enables CX transformation by integrating data for full journey views

Featuring

Verizon

Deborah Campbell

Vice President of Customer Marketplace Insights

Deborah leads 65+ insights, UX, and analytics experts who champion the Voice of the Customer. Using multi-source data and AI, they deliver holistic insights to drive Verizon’s products, marketing, and brand. She has 30+ years in customer insights and held leadership roles at Gerber Nestle USA. She holds a BA from Wellesley and an MS from MIT.

Verizon

Gareth de Klerk

Senior Director - Experience Management, Verizon Consumer Group

Gareth leads experience-led transformation at Verizon, driving insights capture, cross-team action, and measuring CX & EX impact. With 20+ years across industries and continents, he holds a Bachelor of Commerce from the University of the Witwatersrand.

Verizon

Laila Forster

Senior Director, Customer Insights, Enablement & Innovation

Laila leads Verizon’s Enablement & Innovation team, driving insights impact and AI integration. Former Chief of Staff, she shaped strategy, managed budgets, and built diverse teams. Ex-consultant for top agencies, PMP certified, BA from Trinity College.

commonfont

Abby Schlatter

CEO & Co-founder

Abby Schlatter, CEO and co-founder of commonFont since 2013, drives client impact and team growth. She has executive experience in tech, education, and industry. Abby holds an MBA from Stanford and graduated summa cum laude from Harvard College.

Qualtrics

Menon Billingsley

Head of XM Strategy | Tech, Media, Telecom

Menon Billingsley, MS in Economics, is the Head of Solution Strategy for the Technology, Media, and Telecom at Qualtrics. Menon is a trusted advisor to Fortune 500 companies, specializing in experience management strategies, change management, CX governance, and best practices.

The world’s top brands trust Qualtrics to deliver breakthrough experiences
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