Webinar
_
Experience Accelerator Series: A guide to customer experience benchmarking
Experience Accelerator Series: A guide to customer experience benchmarking
On-Demand
|
1 Hour
How ready is your customer experience program? Which channels actually earn customer trust, and what's the one variable that levels the playing field between them? Where is AI outperforming legacy channels, and where does it fall short?
Our CX Catalyst report mapped four studies into a single landscape to answer those questions: program effectiveness, customer loyalty by industry and generation, channel performance, and the frontline AI scorecard.
In this first session of our Experience Accelerator Series, four Qualtrics experts sit down for a live fireside chat unpacking the findings.
Watch this webinar to walk away with:
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- Where your program stands on readiness, and why only 17% of organizations can prove CX delivers monetary value
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- How NPS breaks by industry and generation, including why 18–24 year olds average a score of 1
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- Why issue resolution outweighs channel choice as the single biggest lever in customer satisfaction
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- What happens when you score AI agents on the same dimensions as humans, and where the gap is
Register now
Webinar
_
Experience Accelerator Series: A guide to customer experience benchmarking
Experience Accelerator Series: A guide to customer experience benchmarking
On-Demand
|
1 Hour
How ready is your customer experience program? Which channels actually earn customer trust, and what's the one variable that levels the playing field between them? Where is AI outperforming legacy channels, and where does it fall short?
Our CX Catalyst report mapped four studies into a single landscape to answer those questions: program effectiveness, customer loyalty by industry and generation, channel performance, and the frontline AI scorecard.
In this first session of our Experience Accelerator Series, four Qualtrics experts sit down for a live fireside chat unpacking the findings.
Featuring
Qualtrics
Talia Quaadgras
Research Program Manager, XM Institute
Talia manages the XM Institute's data-based research studies and reports. They led the data collection and analysis behind the four studies that make up the CX Intelligence Briefing.
Qualtrics
Leonie Brown
Principal Experience Architect
Léonie Brown is a Principal Experience Architect at Qualtrics, specialising in CX and modernising the contact centre. She's worked with hundreds of brands over the last decade to design, implement and optimise their Customer Care programs to deliver key business outcomes. She specialises in bringing best practices and methodologies into the Qualtrics platform to deliver program excellence at scale
Qualtrics
Terry Anderson
Product XM Scientist
Terry is a Product XM Scientist focused on addressing challenges for businesses that deliver in-person experiences, be they retailers, grocers, banks, hotels, or destinations of any kind. She's worked 29 of the Top 100 NRF Retailers. She has over ten years of experience in CX and advising on how best to design, implement, and manage end-to-end omnichannel listening programs.
Qualtrics
Juliana Holterhaus, Ph.D.
Maturity PLG Lead & CX Product Scientist
Juliana leads CX maturity and product-led growth strategy at Qualtrics. Her background in decision science shapes how organizations measure program effectiveness and prove CX value.
The world’s top brands trust Qualtrics to deliver breakthrough experiences
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