Webinar
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Experience Management in the Agentic Era
Experience Management in the Agentic Era
On-Demand
|
1 hour
Agentic AI is revolutionizing the way we deliver experiences. Businesses face unique opportunities and risks as they consider how to best apply Agentic AI capabilities.
Hear from Gurdeep Pall, President of AI Strategy at Qualtrics, and Rowan Curran, Senior Analyst at Forrester, as they discuss the trends and predictions associated with adopting Agentic AI in experience design in this digital live event.
After the main webinar, join breakout sessions where experts dive into how Agentic AI impacts other essential parts of your business:
+ Omnichannel: The road to Agentic AI starts here | 30 min — Featuring Leonie Brown and Isabelle Zdatny — Effectively integrating AI into your current customer experience strategy can be tricky to navigate. In this session our experts discuss the critical role of establishing a solid foundation through omnichannel strategies before advancing to Agentic AI.
+ Walking the line: HR’s Dual role in the AI Revolution | 30 min — Featuring Benjamin Granger and Matthew Evans — Your organization, employees and customers are simultaneously excited and frightened by the fast-pace of AI disruption. In this session, you’ll learn the best principles to determine which employee experiences are ripe for AI automation and augmentation, as well as those experiences that require a human touch.
+ The future of Market Research: Leveraging AI and synthetic responses | 30 min— Featuring Ali Henriques — As with all knowledge workers, the rise of AI is introducing incredible opportunity when applied appropriately (including ethical considerations). In this session, we'll discuss the incredibly rise of synthetic responses, particularly how they enhance survey accuracy and efficiency.
Join us to get a look at
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The challenges, impact, and the potential behind Agentic AI
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- How to transform interactions and experiences within an enterprise
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- How Agentic AI can transform your experience programs, as well as your market research efforts
Watch now
Webinar
_
Experience Management in the Agentic Era
Experience Management in the Agentic Era
On-Demand
|
1 hour
Agentic AI is revolutionizing the way we deliver experiences. Businesses face unique opportunities and risks as they consider how to best apply Agentic AI capabilities.
Hear from Gurdeep Pall, President of AI Strategy at Qualtrics, and Rowan Curran, Senior Analyst at Forrester, as they discuss the trends and predictions associated with adopting Agentic AI in experience design in this digital live event.
After the main webinar, join breakout sessions where experts dive into how Agentic AI impacts other essential parts of your business:
+ Omnichannel: The road to Agentic AI starts here | 30 min — Featuring Leonie Brown and Isabelle Zdatny — Effectively integrating AI into your current customer experience strategy can be tricky to navigate. In this session our experts discuss the critical role of establishing a solid foundation through omnichannel strategies before advancing to Agentic AI.
+ Walking the line: HR’s Dual role in the AI Revolution | 30 min — Featuring Benjamin Granger and Matthew Evans — Your organization, employees and customers are simultaneously excited and frightened by the fast-pace of AI disruption. In this session, you’ll learn the best principles to determine which employee experiences are ripe for AI automation and augmentation, as well as those experiences that require a human touch.
+ The future of Market Research: Leveraging AI and synthetic responses | 30 min— Featuring Ali Henriques — As with all knowledge workers, the rise of AI is introducing incredible opportunity when applied appropriately (including ethical considerations). In this session, we'll discuss the incredibly rise of synthetic responses, particularly how they enhance survey accuracy and efficiency.
Featuring
Qualtrics
Gurdeep Pall
President of AI Strategy
Gurdeep joined Qualtrics in 2024, prior to which he was Corporate Vice President at Microsoft responsible for AI Incubations. During his long career at Microsoft, he led major initiatives in AI, built the Teams business, including running Skype, and was an Engineer on Windows NT and Internet core technologies. He is credited as the inventor of VPNs. Gurdeep also sits on the boards of multiple inventive tech startups.
Forrester
Rowan Curran
Senior Analyst
Rowan’s research focuses on AI, ML, and data science, looking at challenges and opportunities for technology executives and their teams. In his primary coverage area, he spearheads Forrester’s research on generative AI technologies, tools, and strategy. He also covers enterprise AI/ML platforms, cognitive search, and synthetic data.
Qualtrics
Leonie Brown
Lead Product Scientist, Customer Care
Leonie Brown, an XM Scientist at Qualtrics, specializes in customer experience, research methodologies, and contact center modernization, working with brands to optimize CX programs for increased revenue and reduced churn.
Qualtrics XM Institute
Isabelle Zdatny
Head of Thought Leadership
Isabelle helps large organizations design and operate successful experience management (XM) programs by producing industry thought leadership, developing and delivering training, consulting with companies, and speaking on key XM topics and trends.
Qualtrics
Benjamin Granger, PhD, XMP
Chief Workplace Psychologist
Dr. Benjamin Granger serves as Chief Workplace Psychologist at Qualtrics, with over 15 years of experience building Experience Management (XM) programs across the globe. He leads thought leadership and research initiatives across Qualtrics and the XM Institute.
Qualtrics
Matthew Evans
Head of EX Product Science
Matthew has worked alongside HR leaders across the world to design and implement culture and engagement programs. He has led global employee experience research efforts at Qualtrics and co-founded the Qualtrics AI Ethics Advisory Committee.
Qualtrics Edge
Ali Henriques
Global Director of EDGE Services
Ali, a market research practitioner, leads research innovation on Qualtrics Edge, which comprises of AI-powered tools and solutions, wrapped in human-powered services. With nearly 2 decades of market research experience, Ali spearheads thought leadership, guiding innovation pipeline for transformative research tools and supporting our legacy services business to deliver 10,000 projects per year.
The world’s top brands trust Qualtrics to deliver breakthrough experiences
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