Webinar
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Webinar series: Experience meets impact

On-Demand   |  
JUNE 18 | JULY 16 | JULY 30

From realizing the value of an omnichannel approach to CX, to best practice advice on how to get started and secure that all-important buy-in, our webinar series will leave you with the tools and confidence to start your journey. 

Webinar #1: The value of omnichannel experience management

Discover how to supplement your survey efforts with other listening channels to gain deeper understanding across the entire customer journey and show the business results of your voice of the customer efforts.

  • + Date and time: Available On-Demand

  • + Featuring: Menon Billingsley, Qualtrics and Cameron Conway, Qualtrics

Webinar #2: Mining the gold: Understanding the listening data landscape, and how to take action

Learn how to gather, organize, and prioritize data points to create a holistic view of the customer, by implementing an omnichannel approach, and aligning with key channel owners.  

  • + Date and time: Wednesday, June 18th, 2025, 8:00 AM PT//11:00 AM ET

  • + Featuring: Menon Billingsley, Qualtrics and Beth Neighbors, Qualtrics

Webinar #3: AI and the future of omnichannel CX

Prepare your CX program for the next era of technology today by activating AI within your current customer journey and understand what agentic can mean to your business. 

  • + Date and time: July 16th, 2025, 8:00 AM PT//11:00 AM ET

  • + Featuring: Alek Catlett, EY and Priyanshi Goyal, Qualtrics 

Webinar #4: Mapping CX to business outcomes: Demonstrating your impact on the bottom line

Demonstrate the impact that improving customer experiences can have on the business bottom line, not just presenting more survey results. 

  • + Date and time: Wednesday, July 30, 2025, 8:00 AM PT//11:00 AM ET

  • + Featuring: Cara Fields, Zoetis and Carol Haney, Qualtrics

In these four sessions, you will learn

  • How to identify and eliminate costly blind spots in your customer experience

  • The unique insights you can only gain from an omnichannel approach

  • Strategies to connect your program to tangible business value and show impact within your organization

  • Understand, and prepare for, what the future holds for agentic AI and omnichannel CX

Featuring

Qualtrics

Menon Billingsley

Head of XM Strategy | Tech, Media, Telecom

Menon Billingsley, MS in Economics, is the Head of Solution Strategy for the Technology, Media, and Telecom at Qualtrics. Menon is a trusted advisor to Fortune 500 companies, specializing in experience management strategies, change management, CX governance, and best practices.

Qualtrics

Cameron Conway

XM Strategist

Cameron is an XM Strategist focusing on Customer Experience at Qualtrics. In this role he leverages his decades of experience as a CX practitioner to help connect the right mix of technology and services to address customer problems or opportunities.

Qualtrics

Beth Neighbors

Manager, Solution Engineering

Beth leads a team of solutions engineers at Qualtrics, where she focuses on helping experience management professionals achieve their business goals. Beth ties together strategic planning with Qualtrics capabilities to implement solutions that drive real impact.

Qualtrics

Priyanshi Goyal

Senior Product Manager

Priyanshi is a product manager for Qualtrics, specifically focusing on closed loop and contact center programs as well as agentic AI for closed loop and digital platforms. Prior to that, Priyanshi was with AWS and Dell in enterprise software engineering roles.

EY

Alek Catlett

Senior Manager, Experience Design & Insights Consulting

Alek is a leader in customer experience with over 10 years of experience. Alek specializes in helping clients measure the ROI of their CX programs. Alek has led client engagements on survey design, loyalty programs, consumer segmentation, market research, and customer care.

Qualtrics

Carol Haney

Head of Research and Data Science, Engineering

Carol is an award-winning researcher and Head of Data Science and Research for engineering at Qualtrics, with a specific focus on statistics, including predictive technologies. Her principal research area is online quantitative research. She also has experience running large customer experience programs that involve segmentation, omni-channel sources, and performance measurement.

Zoetis

Cara Fields

Head of Global Customer Experience & Technology

Cara leads global customer experience programs for Zoetis, where she’s focused on using the value and application of customer listening data to drive business impact. Prior to joining Zoetis, Cara worked in marketing, digital transformation, and operations roles.

The world’s top brands trust Qualtrics to deliver breakthrough experiences
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