Value-based journey mapping
Value-based journey mapping
Couldn't make it to X4 this year? Not to worry!
Join us for a digital session where we will explore how to identify and articulate the value of the most critical moments in your financial services customer and employee journeys. We often hear the terms “journey” and “value,” but how do you effectively integrate them? In this workshop, you'll identify key journey moments that matter most and learn a framework for effectively communicating their value to your leadership team.
In this session you will
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- Participate in a digital workshop focused on identifying and articulating key moments in financial services customer and employee journeys.
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- Learn to effectively integrate the concepts of "journey" and "value."
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- Discover a framework for communicating the importance of these moments to your leadership team.