Webinar
Delivering exceptional experience across 30K locations
Delivering exceptional experience across 30K locations
On-Demand
|
14 min
For multi-location businesses, delivering consistent, on-brand experiences across every touchpoint is a major challenge.
In this on-demand presentation, KFC reveals how they are tackling this challenge by implementing a global experience program, enabling them to listen to and act on customer and employee feedback at scale.
In this video you’ll learn
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- How KFC is rolling out a global experience program across a complex, decentralized organization with thousands of restaurants and hundreds of franchisees
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- How they empower frontline managers with real-time data and insights to improve customer experiences and drive operational efficiency
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- How KFC proves the link between employee engagement and customer behavior, demonstrating the financial impact of investing in employee experience
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Practical strategies for building an experience program that can evolve with changing customer expectations and business needs
Watch now
Webinar
Delivering exceptional experience across 30K locations
Delivering exceptional experience across 30K locations
On-Demand
|
14 min
For multi-location businesses, delivering consistent, on-brand experiences across every touchpoint is a major challenge.
In this on-demand presentation, KFC reveals how they are tackling this challenge by implementing a global experience program, enabling them to listen to and act on customer and employee feedback at scale.
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