Webinar
Delivering exceptional experience across 30K locations
Delivering exceptional experience across 30K locations
On-Demand
|
14 min
For multi-location businesses, delivering consistent, on-brand experiences across every touchpoint is a major challenge.
In this on-demand presentation, KFC reveals how they are tackling this challenge by implementing a global experience program, enabling them to listen to and act on customer and employee feedback at scale.
In this video you’ll learn
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- How KFC is rolling out a global experience program across a complex, decentralized organization with thousands of restaurants and hundreds of franchisees
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- How they empower frontline managers with real-time data and insights to improve customer experiences and drive operational efficiency
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- How KFC proves the link between employee engagement and customer behavior, demonstrating the financial impact of investing in employee experience
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Practical strategies for building an experience program that can evolve with changing customer expectations and business needs
