Webinar
_

How credit unions are leveraging experience management to navigate uncertain times

On-Demand   |  
30 min

Listening to your members is critical, especially during times of economic uncertainty and volatility. Understanding their evolving needs and concerns enables credit unions to adapt effectively and provide meaningful support, fostering stronger loyalty and trust. Qualtrics helps credit unions listen at scale and deeply understand member experiences, enabling you to predict and drive better outcomes. Join us as we explore how to leverage these insights to navigate economic shifts and strengthen member relationships.


In this session, you’ll learn

    • How member feedback is directly informing credit union strategies to navigate economic uncertainty and address evolving needs
    • How a unified platform provides a system of action to identify and resolve complex issues with speed at scale
    • How Qualtrics empowers credit unions to be agile while reinforcing a member-first approach

Featuring

Qualtrics

Andrew Thompson

XM Strategist, Qualtrics

Andrew is an XM Strategist at Qualtrics. Prior to joining Qualtrics, Andrew has over a decade of experience in financial services focused on designing and measuring experiences that resonate with customers. Andrew holds a degree in Finance from the University of Oklahoma. He resides in Denver, CO and spends his free time with his wife & daughter or usually somewhere on a basketball court.

Acceleration Strategy Inc.

Megan Murray

XM Strategist

Megan Murray serves as an XM Strategist at Acceleration Strategy Inc., a Qualtrics Gold Partner. She specializes in transforming how organizations listen to, analyze, and respond to customer feedback, facilitating the development of impactful experience management strategies. Collaborating closely with credit unions throughout North America, Megan leads the implementation of digital-first and conversational contact center analytics. Her methodology empowers organizations to advance beyond traditional feedback models, fostering smarter insights, deeper engagement, and more meaningful actions.

The world’s top brands trust Qualtrics to deliver breakthrough experiences
Related Content
_

Explore more resources

eBook_

2025 Global Consumer Trends Report

eBook_

2025 Global Employee Experience Trends

eBook_

2025 Global Market Research Trends Report