Isabelle helps large organizations design and operate successful experience management (XM) programs by producing industry thought leadership, developing and delivering training, consulting with companies, and speaking on key XM topics and trends.

Léonie Brown is the Head of XM Labs at Qualtrics, helping customers mature their XM programs. She's worked with hundreds of brands over the last decade to design, implement and optimise their Customer Care frontline programs to deliver key business outcomes. She specialises in bringing best practices and methodologies into the Qualtrics platform to deliver program excellence at scale. She designed the AI & Human Agent Effectiveness benchmark, running the latest global study in early 2026. She also leads Journey Mapping for CX and EX in person and digital experiences. Léonie has been published in Forbes, RetailCX, Customer Experience Magazine, and Customer Contact Week, and regularly speaks at industry events including Qualtrics X4 and coauthors the Qualtrics XM Trends annual reports.

Gabe is a CX product marketing lead at Qualtric, with an emphasis on Qualtrics AI and looking ahead to experience management in an agentic world. Prior to his time at Qualtrics, he led AI product marketing initiatives at Mircosoft, in addition to strategic solution efforts at DoorDash and SAP.

Svenja entwickelt umfassende CX-Programme mit Fokus auf die gesamte Customer Journey. Mit ihrer Value-Advisory-Expertise optimiert sie CX-Initiativen für messbare Geschäftsergebnisse. Zuvor leitete sie das globale CX-Programm von HUGO BOSS.

Phillip leads public sector strategy for Qualtrics. He comes from a deep background of working with experience management professionals to deliver innovative solutions to citizens. Phillip has a demonstrated history of working in the government administration industry and is skilled in business enablement, program delivery, customer insights, research, and facilitation and coaching.

Elizabeth is an experience management (XM) strategic executive, in addition to being a linguistic & media anthropology PhD. At Qualtrics she’s focused on delivering business success through experience design and has designed or co-designed more than 1000 programs that listen and deliver exceptional experiences.