Webinar
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Omnichannel: The road to agentic AI starts here

On-Demand   |  
30 minutes

Effectively integrating AI into your current customer experience strategy can be tricky to navigate. In this session our experts discuss the critical role of establishing a solid foundation through omnichannel strategies before advancing to Agentic AI. 

Understanding your data and ensuring a balanced approach while incorporating diverse sources to foster trust among customers is key. By addressing the existing trust gap, organizations can enhance their experience management (XM) competency, paving the way for successful AI implementation.

Watch this webinar to

    • Explore how Agentic AI can orchestrate multiple capabilities
    • Understand how Agentic AI can deliver personalized experiences

  • Navigate how to continuously adapt to customer needs while improving operational efficiency

Featuring

Qualtrics XM Institute

Isabelle Zdatny

Head of Thought Leadership

Isabelle helps large organizations design and operate successful experience management (XM) programs by producing industry thought leadership, developing and delivering training, consulting with companies, and speaking on key XM topics and trends.

Qualtrics

Leonie Brown

Principal Experience Architect

Léonie Brown is a Principal Experience Architect at Qualtrics, specialising in CX and modernising the contact centre. She's worked with hundreds of brands over the last decade to design, implement and optimise their Customer Care programs to deliver key business outcomes. She specialises in bringing best practices and methodologies into the Qualtrics platform to deliver program excellence at scale

The world’s top brands trust Qualtrics to deliver breakthrough experiences
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