Webinar
Qualtrics Book Club: One strategy for employee and customer experience
Qualtrics Book Club: One strategy for employee and customer experience
On-Demand
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1 hour
The organizations seeing the highest growth rates don't separate employee experience and customer experience. They run them as a single system with shared accountability across leadership, operations, and technology.
Join Tiffani Bova, author of The Experience Mindset, and Dr. Benjamin Granger, author of A Leader Worth Following, for the final Qualtrics Book Club conversation about the research, framework, and leadership behind one unified experience strategy.
Join this webinar to learn
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- How People, Process, Technology, and Culture (PPTC) connect as a system
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- The research connecting employee and customer experience to growth
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- Which leadership behaviors move employee and customer outcomes at once
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- How to extend experience thinking beyond traditional employees
