Webinar
Qualtrics Book Club: One strategy for employee and customer experience
Qualtrics Book Club: One strategy for employee and customer experience
Tuesday, Aug 25th |
1 PM
EDT
| 1 hour
The organizations seeing the highest growth rates don't separate employee experience and customer experience. They run them as a single system with shared accountability across leadership, operations, and technology.
Join Tiffani Bova, author of The Experience Mindset, and Dr. Benjamin Granger, author of A Leader Worth Following, for the final Qualtrics Book Club conversation about the research, framework, and leadership behind one unified experience strategy.
Join this webinar to learn
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- How People, Process, Technology, and Culture (PPTC) connect as a system
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- The research connecting employee and customer experience to growth
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- Which leadership behaviors move employee and customer outcomes at once
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- How to extend experience thinking beyond traditional employees
Register now
Webinar
Qualtrics Book Club: One strategy for employee and customer experience
Qualtrics Book Club: One strategy for employee and customer experience
Tuesday, Aug 25th |
1 PM
EDT
| 1 hour
The organizations seeing the highest growth rates don't separate employee experience and customer experience. They run them as a single system with shared accountability across leadership, operations, and technology.
Join Tiffani Bova, author of The Experience Mindset, and Dr. Benjamin Granger, author of A Leader Worth Following, for the final Qualtrics Book Club conversation about the research, framework, and leadership behind one unified experience strategy.
Featuring
Qualtrics
Benjamin Granger, PhD, XMP
Chief Workplace Psychologist
Dr. Benjamin Granger serves as Chief Workplace Psychologist at Qualtrics, with over 15 years of experience building Experience Management (XM) programs across the globe. He leads thought leadership and research initiatives across Qualtrics and the XM Institute.
Author & Consultant
Tiffani Bova
Growth Strategist and Author
Ranked among the Top 50 Business Thinkers for six consecutive years, Tiffani Bova brings nearly 30 years of experience as Salesforce's former Growth & Innovation Evangelist and Gartner Research Fellow. She's a two-time WSJ bestselling author.
The world’s top brands trust Qualtrics to deliver breakthrough experiences
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