Webinar
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State of the contact center 2025

On-Demand   |  
1 hour

From understanding what consumers and agents think about the AI usage in customer service, the vital importance of human interactions, the business impact of low FCR rates, and how to future-proof your operations following the 2030 trends our CX experts have discovered, we have the latest data after surveying over 23,000 global consumers.

Join us and have all of your questions answered, live featuring experts from Forrester, AWS, and Qualtrics.

Watch this webinar to learn

  • How our partners are empowering their agents to deliver better experiences

  • The trends our CX experts discovered will be shaping the next 5 years in the industry

  • How to implement the results we obtained to improve your contact center operations

Featuring

Qualtrics

Leonie Brown

Lead Product Scientist, Customer Care

Leonie Brown, an XM Scientist at Qualtrics, specializes in customer experience, research methodologies, and contact center modernization, working with brands to optimize CX programs for increased revenue and reduced churn.

Forrester

Max Ball

Principal Analyst

Max, a member of Forrester's digital customer and collaboration team, is a technology leader focused on transforming customer service engagement through contact center solutions.

AWS

Lisa Fairbanks

Global Head, Customer Experience and GTM

Ms. Fairbanks is the WW Head of Customer Experience (CX) Solutions and GTM at AWS where she works with enterprises to build solutions designed to gain insights into customer behavior (past and future) and orchestrate frictionless experiences.

The world’s top brands trust Qualtrics to deliver breakthrough experiences
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