Webinar

Transforming Government Service Delivery: A Live Qualtrics Demo

On-Demand   |  
30 min

Government agencies face a widening gap between the service residents expect and what they actually experience. Digital transformation is accelerating, but fragmented data, siloed teams, and limited visibility into the actual experience of the people they serve make it hard to know what's working and what's driving people to call, show up in person, or give up entirely.

Join us for this live demo to see how Qualtrics helps state and local government organizations consolidate feedback across service channels into a single source of truth. You'll see how agencies use solicited, unsolicited, and behavioral data together to identify the root causes of service friction, improve digital self-service, and better support the customers who need high-touch assistance most.

Join this webinar to learn

    • How to capture feedback across websites, contact centers, and in-person service locations to understand where and why people are struggling
    • How AI-powered analytics surface the issues that matter most, so teams can act instead of just report
    • How agencies use Qualtrics to optimize digital services, reduce cost to serve, and meet compliance and service delivery mandates

Featuring

Qualtrics

Charlie Thomas

VP, State and Local Government Strategy

Charlie Thomas is a Qualtrics XM Strategist focused on U.S. State & Local Government. With 15 years in public sector—including 7 years leading CX at the USPTO—he brings deep expertise in government customer experience.

Qualtrics

Cydney Miller

Sr. Principal Solutions Engineer

Cydney built her foundation in the demanding world of Human Resources, culminating in her influential role as a Human Resources Director for the Clarksville Montgomery County School System. With a comprehensive background that includes an MBA, the respected SPHR Certification, and recognition as an SHRM award winner, she mastered the complex dynamics of talent and leadership. But Cydney’s vision extended beyond HR. Driven by a desire for scalable solutions, she successfully navigated a strategic pivot, leveraging her profound understanding of human capital to become a high-impact Solution Engineer for the Qualtrics US Public Sector Team.

The world’s top brands trust Qualtrics to deliver breakthrough experiences
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