Webinar
Trust is the strategy: What your patient experience data is telling you (and what to do about it)
Trust is the strategy: What your patient experience data is telling you (and what to do about it)
Thursday, Aug 20th |
1 PM
EDT
| 1 Hour
Every healthcare organization tracks the patient experience. Few can name the single biggest thing moving it. According to Qualtrics' 2026 Healthcare Trends Report, trust is the single biggest driver of patient NPS, capable of swinging a score by 75 points.
This session kicks off Beyond the Score, a four-part series built to go past the numbers and into the decisions behind it. Dr. Adrienne Boissy, Chief Medical Officer at Qualtrics, will moderate a live conversation with Cincinnati Children's CEO and President Dr. Steve Davis on what builds trust for different patient segments and where a one-size-fits-all approach falls short.
What we'll cover
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- Which trust drivers matter most for your patient population—and why they vary by age, background and care setting
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- How to segment experience data so your improvement strategy targets real patterns, not averages
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- How real-time listening can flag trust erosion before it shows up in NPS and CAHPS scores
