Research has shown that the employee and the customer experience are inevitably linked, yet the related programs are usually planned and run separately within an organization. In the experience economy, happy staff make for happy customers and in-turn happy customers lead to greater brand loyalty, increased sales and more profit.

This webinar, how experience management (XM) analytics monitors the vital signs of business, is part 6 of the webinar series.
 
We will go through:

• Connecting Customer, Employee, Product and Brand experiences to inform how everyone works together

• Predictive & Intuitive Analytics to understand the levers (Conjoint studies)

• Live industry benchmarks to stay ahead (XMi)