We’d call ourselves a leader,
but they beat us to it. Twice.

Experience Design
Experience Improvement

Learn More

Order 9751-HU-23 arrived
with broken items.
Reship broken items ASAP.

Shipping is a negative topic.
Multiple customers mentioned broken items.
Adjust packing process.

Majority of FlyLight product
tester feedback on shoe transition
is negative

Increase frequency of company
communication on COVID-19

30% of managers are not using
the Communication action plan

Share

Action Needed

Service is a driver of brand consideration
but is a negative experience for millennials


RachaelB

CSR Team

Send

THE
UNDER ARMOUR
STORY

Uncover the products, services,
and experiences that customers
and employees want next.

LEARN MORE CORE XM RESEARCH & INSIGHTS CONJOINT ANALYSIS
THE
JETBLUE
STORY

Decrease churn.
Increase customer lifetime value.
Reduce cost to serve.

WATCH PRODUCT DEMO LEARN MORE Digital CX Closed loop follow-up Customer Retention
THE
VW
STORY

Attract and retain talent.
Increase engagement.
Improve productivity.

WATCH PRODUCT DEMO LEARN MORE Employee engagement EmployeeXM for IT Employee Pulse
THE
CHOBANI
STORY

Improve product market fit.
Increase share of wallet.
Decrease time to market.

LEARN MORE Pricing Optimization Concept Testing Market Segmentation
THE
L.L. BEAN
STORY

Acquire new customers.
Increase market share.
Improve awareness and perception.

LEARN MORE Advertising optimization Brand Tracking

Expert designed programs.
White-glove implementation
and management.

LEARN MORE XM Program Design & XM Institute Qualtrics Partner Network Consulting Services

The XM System of Action

1

Qualtrics makes it easy to collect feedback from customers, employees, suppliers, partners, or any other stakeholder using the channels they prefer.

2

Using advanced text and voice analytics, Qualtrics automatically surfaces hidden insights buried deep in customer feedback.

3

With powerful AI and machine learning, Qualtrics generates recommended actions, then automatically routes them to the people in the best position to affect change.

Great experiences start
with great research


Get started with the world’s most trusted research software. Drag-and-drop simplicity. Automated analytics. It’s sophisticated research made simple.

Why Qualtrics?


+

85%+

of the Fortune 100
use Qualtrics

+

100M+ ACTIONS

automatically
triggered for
companies

+

633%
ROI

on our
CustomerXM
product (TEI Report)

+

VOTED
LEADER

in Enterprise Feedback
Management Experience by G2 in Spring 2020

+

2M
USERS

in 100+ countries

+

2020
LEADER

in Employee Experience
Management by
Forrester

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personalized demo

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