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Qualtrics acquires SurveyVitals, continuing its mission of transforming patient experiences. Learn more


Drive quality improvement and elevate empathy
in healthcare

Exceptional patient and employee experiences are key to quality improvement in healthcare. Getting it right goes beyond patient satisfaction surveys and requires a complete understanding of emotion, intent and effort across every interaction.

Uncover what matters most to staff and patients. With Qualtrics, you’ll get a 360° view of the entire healthcare experience so you can take the right actions at the right time and continuously improve every experience for your patients and your people, all while achieving regulatory and security requirements.

Helping the world’s leading healthcare companies improve staff and patient experience

Hear from leaders in healthcare experience management

Your healthcare experience
management team

Our team of experts work with providers, payers, and life sciences organizations around the world to help them design and optimize staff and patient experiences that drive quality improvement and enable empathy at scale.

Susan Ngo

Susan Ngo

Healthcare Industry Leader

Susan Ngo is responsible for driving strategy and innovation in the healthcare experience management (XM) space. As an early leader at Qualtrics, her impacts include leading strategic engagements for top healthcare & life sciences customers; development of industry perspectives on the impact of experience; and led Qualtrics’ first healthcare acquisition in 2021. Prior to Qualtrics, she was a senior manager at Deloitte Consulting.

Adrienne Boissy

Adrienne Boissy

Chief Medical Officer

A healthcare industry pioneer, Adrienne envisions an integrated patient and employee experience in healthcare powered by empathy, technology, co-design, and evidence-based research. She publishes extensively on the future of experience design and metrics that matter in humane experiences of health. She is a practicing neurologist and the former Chief Experience Officer of the Cleveland Clinic.

Deliver breakthrough healthcare experiences

Discover what they need, understand how they feel, and predict what they’ll do next with Qualtrics XM.

The XM platform is used by healthcare leaders to understand what people are saying about your organization, wherever they are saying it. The ultimate listening tool, XM easily surfaces insights, from the contact center to the web - and everywhere in between, to help you design experiences that improve satisfaction, loyalty and trust. Find out how we work with: Healthcare providers, Payers, and Life Sciences.

Safe, secure, and certified
for the healthcare industry

You can rest assured the XM Platform provides everything you need to meet regulatory requirements while evolving your program to enable more human-centric experiences for patients, employees, and the communities you serve.

  • Qualtrics is a CAHPS approved vendor with the ability to offer all regulatory programs displayed in our dashboards.
  • Our platform includes a robust set of integrations – including Magnet benchmarks, AHRQ Culture of Safety Survey, and Vizient – to help you see where you stand in the market.
  • Qualtrics is HITRUST certified and offers everything you need to be  FedRAMP and GDPR compliant.
Magnet, CAHPS, FedRamp, GDPR, HiTrust

Latest healthcare experience
management resources

The healthcare experience evolution: Getting proactive, predictive, and personal

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Designing a world-class EX program for healthcare

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The evolution of patient experience management

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Your guide to healthcare experience management

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The ultimate guide to healthcare experience management

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XM in Healthcare ft. Trinity Health

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3 steps to driving human-centered healthcare experiences

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Deliver exceptional patient experiences

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See how healthcare experience management works