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Experience Management

Financial Advisor Loyalty – The Highs and Lows of Advisors and their Clients

Investing should be the dispassionate exercise of strategically risking money for gain, but in practice it’s usually anything but dispassionate. Investing is often an emotional whipsaw with exhilarating wins and terrifying losses – financial advisors operate in the space between their clients’ fear and greed, making financial advisor loyalty a key challenge. Taming the emotions […]

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Qualtrics Recognized as a 2018 Top Rated Customer Experience Management Platform

Qualtrics is the experience management company, and nothing says that better than our own customers. Reviewers have spoken, and TrustRadius has awarded Qualtrics as a 2018 Top Rated Customer Experience Management Platform. The TrustRadius Top Rated awards are a unique, unbiased reflection of customer sentiment, based solely on user satisfaction scores. In order to earn […]

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New Study Reveals the Keys to Credit Cardholder Loyalty

The world of finance has long been a basis of societal stability. Iconic images of permanence like skyscrapers, impenetrable bank vaults and quant-jock bankers in 3-piece suits may come to mind when you think about finance. But demographics and technology continue to churn the once-still waters of finance.  Credit card providers are at the center […]

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Determining Sample Size: How to Ensure You Get the Correct Sample Size

How many responses do you really need for statistically sound results? This simple question is a never-ending quandary for researchers who use statistically based calculations to answer different questions. A larger sample group can yield more accurate study results — but excessive responses can be pricey. Learn How to Determine Sample Size Download eBook Consequential […]

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Employee Retention: New Research on How to Keep Top-Performing Employees

Your brand is only as good as your employees, and that’s exactly why other companies are more than happy to relieve you of your top performers. In a tight job market like this employee retention is essential. Top performers are approached with other employment opportunities on average 4.3 times per year, and 88% of them […]

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Announcing Arianna Huffington as X4 Summit Keynote

How do you build a culture? And how do you nurture one of the world’s biggest brands? These are both questions our next keynote speaker Arianna Huffington knows intimately. And she’s got answers. Arianna Huffington at X4 Arianna Huffington is best known as co-founder and former editor-in-chief of HuffPost (formerly known as The Huffington Post), […]

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