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Experience Management

Qualtrics Named #6 on Forbes Cloud 100 List

Moving on up in the cloud world. Qualtrics earned a number six ranking on the prestigious Forbes 2017 Cloud 100 list, Forbes’ annual roster of the world’s top private companies leading the cloud technology revolution. And count this new ranking as another feather in the growing Silicon Slopes cap. In addition to highlighting Qualtrics’ move […]

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Qualtrics Customer Experience Diagnostic

Qualtrics, the leader in experience management software, today announced enhancements to its award-winning customer experience (CX) management platform, Qualtrics Customer Experience. The enhanced capabilities include a sophisticated diagnostic assessment and proven methodology to help companies significantly elevate and mature their CX programs, leading to greater customer satisfaction results and higher returns on CX program investment. […]

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Using Attention Checks in Your Surveys May Harm Data Quality

Thinking of checking up on respondent attention mid-survey to make sure that you’re getting good data? Think again. In this article, we highlight how new findings from our Qualtrics Methodology Lab are helping us to revisit and refine advice that is commonly given to survey researchers, namely the use of attention check questions to ensure […]

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You Can’t Build Great UX Without Measuring Experience

The proof is in the pudding, or, in the case of user experience (UX), it’s in what users tell you about their experiences with your website, software, or product. If you don’t know what your users think, it’s next to impossible to decide if you are truly offering the great UX that you think you […]

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Student Experience Will Become a Key Differentiator According to Gartner

Experience management is coming to higher education. In their April 2017 report, The Future of the Student Experience Is Personal, Gartner analysts Glenda Morgan and Terri-Lynn B. Thayer note that “the student experience is the totality of the student’s interaction with the institution, understood holistically rather than through institutional bureaucratic or organizational silos.” This is […]

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Federal Bill Envisions Better Customer Experience with Government

Customer experience may be coming to government. This month Congress introduced a bill called the Federal Agency Customer Experience Act of 2017. The bill would remove existing legal barriers in the Paperwork Reduction Act (PRA) against agencies gathering customer experience data from citizens and set up federal agencies for the kind of direct feedback long […]

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