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Experience Management

20 Breakthrough Experiences to look out for in 2020

The past 12 months have seen plenty of breakthrough experiences which changed the way organizations interact with their customers and employees. With 2020 on the horizon, the pace of change shows no signs of slowing down either – check out our 20 breakthrough experiences to look out for as we enter the new decade So […]

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20 inspiring Experience Management (XM) Visionaries’ quotes for 2020

As part of our XM Visionaries series, we’re taking a look at some of the most inspiring quotes from leaders working in XM. When it comes to meeting the wants and needs of customers and employees, there’s an astounding disparity between how well companies think they perform and how well they actually do. These XM […]

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Come for the pancakes – stay for the insights: What I learned sharing pancakes with people analytics leaders

Last week, we hosted the first of a new meetup series – Pancakes and People Analytics – that does exactly as the name suggests. Here’s what I learned sharing delicious pancakes with some of the brightest minds in people analytics. First off, let me just say the pancakes were phenomenal. But beyond that, we had […]

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5 ways to connect with customers online during the holiday season

We’re now right in the middle of the holiday shopping season. It’s the busiest time of year for customers with long gift lists for friends and family, parties to arrange, homes to decorate, and journeys home to plan. It’s easy for things to become so frantic that retailers’ relationship with their customers becomes disconnected and […]

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How retail brands are using personalization to boost customer experience

The holidays are undoubtedly retail’s busiest time as everyone scrambles to give Santa a run for his money. But this also means that competition for consumer cash is fierce. Research from advertising company Epsilon found that 80% of consumers are more likely to make a purchase when brands offer personalized CX (customer experience). Personalization is […]

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Advancing our Investment in the Qualtrics-Salesforce Integration to Accelerate your XM Transformation

Experience Management (XM) is transformational when it becomes part of the day-to-day operations of your business, embedded at every level of the organization. We’re seeing firsthand just how powerful it is, as breakthrough brands like American Express, BMW, and JetBlue are integrating experience data into their existing systems and processes and bringing customer data together […]

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