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Experience Management

Cafés and Sunscreen: An ExperienceWeek Interview with Linda Moir

There’s something sublime in a well-run coffee shop. The agency model is primed for disruption. And wouldn’t it be nice to apply your sun cream in a quick, easy experience? In the run-up to ExperienceWeek, we asked storyteller Linda Moir, who built the massively successful volunteer experience for the 2012 London Olympics, for her experience […]

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Study: Marketers Confront Significant Experience Management Gaps

The days of “Mad Men” style marketing really aren’t that far behind us. Even just 10 years ago, marketing’s job was largely to show up with a catchy jingle, a slick product shot and a request for obscene amounts of advertising money. As strange as it seems today, lots of people got into marketing back […]

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Announcing Qualtrics ExperienceWeek 2017

The future belongs to brands that master their customer, employee, product, and brand experiences. Learn from the best at ExperienceWeek: the premier digital conference where you learn directly from the Icons of Experience. Four days of countless insights from leaders, mavericks, and innovators — all totally free. The show starts on your own device Monday, […]

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Forrester Study: Economic Impact of Experience Management

Experience management from Qualtrics isn’t just a good strategic decision. It’s an excellent financial decision. In their latest Total Economic Impact™ study, Forrester estimates the 3-year benefit of Qualtrics experience management software at $1.1 million. As we move further into an economy driven by experience, companies must actively manage key experiences. This is why organizations […]

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Qualtrics Named #6 on Forbes Cloud 100 List

Moving on up in the cloud world. Qualtrics earned a number six ranking on the prestigious Forbes 2017 Cloud 100 list, Forbes’ annual roster of the world’s top private companies leading the cloud technology revolution. And count this new ranking as another feather in the growing Silicon Slopes cap. In addition to highlighting Qualtrics’ move […]

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Qualtrics Customer Experience Diagnostic

Qualtrics, the leader in experience management software, today announced enhancements to its award-winning customer experience (CX) management platform, Qualtrics Customer Experience. The enhanced capabilities include a sophisticated diagnostic assessment and proven methodology to help companies significantly elevate and mature their CX programs, leading to greater customer satisfaction results and higher returns on CX program investment. […]

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