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Experience Management

5 career lessons for people starting out in the tech industry

We recently invited tech interns from around Seattle to come and join us at Qualtrics for our Women in Tech event. It was fun to share my experiences with interns from Qualtrics, Microsoft, Facebook, Amazon and many more of the city’s tech giants. It’s an exciting time being an intern, but it can feel overwhelming […]

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Are the bots coming for your research job?

Back to the Future II debuted 30 years ago with flying drones, fingerprint scanners, smart glasses, and video phones. Many thought that technology was far-fetched, but here we are in 2018 with phones that order our groceries and glasses that can give us the news. (We’re still waiting on Jaws 19 and that hoverboard.) Perhaps […]

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‘Why Qualtrics’ – Chelsie Bright, XM Scientist

Why Qualtrics? ‘The ability to build solutions for governments across the country was an opportunity I couldn’t turn down’ – Chelsie Bright, Ph.D., XM Scientist My personal “why” in life is all about restoring trust in government through innovation. I am passionate about leveraging data and technology to help governments design services, programs, and policies […]

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Linking CX Metrics to Customer Spending

The Unchanged Goal As the age of customer experience management arrives at a period of full bloom, it is impossible to overlook the difficult path that CX practitioners have traveled over the past 20 years, championing a customer-centric view of markets and evangelizing it within the walls of their organizations. Though there have long been […]

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What a world-class retail CX program looks like

Today’s retail brands must keep a constant pulse on their customer base—both in-store and online—with a highly empowered, price-conscious consumer in mind. The growth of eCommerce, proliferation of digital devices making it easier to browse and purchase, and social media influences require retailers to create consistent customer experiences across channels. Decision makers are faced with […]

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4 Simple Ways We’re Improving the Candidate Experience at The Experience Management Company

How many of us have had terrible experiences during a job interview? You apply but no one responds. You put in hours of interviewing only to wait weeks for a vague rejection email. Interviewing is hard. And it’s not just hard for the candidate, it’s a tricky thing for any company to get right. One […]

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