Qualtrics XM

The health and safety of our customers, employees, and partners is our highest priority.

After careful consideration, and in light of the ongoing Coronavirus (COVID-19) developments, we are postponing X4 to early fall. Rescheduling the 16,000 attendee event will enable us to provide the experience that our customers, partners, and employees expect and deserve in a safe environment.

We remain excited to host you later this year and will get back to you with more information on specific dates in the coming weeks. Your registration will automatically be applied to the rescheduled event. The latest information will always be available at x4summit.com.

Please take a moment to let us know if you have any questions regarding your registration here. Your voice matters, and we care about your feedback.

We look forward to hosting you in the fall. Until then, stay safe and healthy!

Ryan Smith, CEO & Kylan Lundeen, CMO

For more information click here >

The annual
gathering of
experience
leaders

From the inspirational to the practical, each piece of X4 is designed to play a role in helping attendees become world-class leaders in the XM movement. Not only will you leave inspired with big ideas, you’ll also leave with practical takeaways that can drive immediate improvement in your organization.

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Why attend X4

INSPIRATIONAL

PRACTICAL

The keynotes are designed to inspire attendees to deliver their own breakthrough experiences––both in their organizations, and their personal careers. From Brené’s groundbreaking work on how vulnerability can help you build powerful, enduring connections, to hearing the behind-the-scenes story of how Ellen broke though every glass ceiling thrown at her––you’ll leave with enough inspiration to fuel another year of your own personal breakthroughs.

Tue 10 / The X4 Warehouse Party

Wed 11 / 5FTF Fight Night

Thu 12 / X4 Private Concert

Some of the most powerful moments of X4 are the evening events and the lifelong connections created each night. For three nights, we host events that make it drop-dead-simple to meet new people, make memories with your colleagues, and deliver experiences for teams that forge lasting bonds. This is not some typical corporate gig. These are unforgettable evening events created to help deeply connect you to others in the XM community.

TUE 10 / 7:PM

The X4 Warehouse Party w/ Tony Hawk

WED 11 / 7:PM

Five For The Fight Night w/ tWitch, Kinjaz, Monster Kids and Light Balance

THU 12 / 8:PM

The Killers

In 2019, we went behind-the-scenes and highlighted the customer, employee, product, and brand stories that led to breakthrough business results for Under Armour, LL Bean, BMW, Belkin, and SoFi. This year, we’ll dissect and demonstrate how 5 new breakthrough brands are winning on experience.

In just 90 minutes, you’ll get the entire XM product roadmap for 2020 and beyond. X4 attendees will never be late to the game, they’ll leave knowing exactly what new technology is already here, and what’s next so they can always keep their company ahead of the curve.

Senior Leaders, visionary practitioners, and over 60 of the world’s most iconic brands will spend two days sharing the tips and tricks that led to breakthrough business results for their organization. X4 attendees leave the event with pages of practical takeaways and action items that can be implemented in their organizations immediately.

The challenger mindset

Brad Olson //
SVP, Member Experience

Peloton changed the game by sweating the Member Experience to deliver breakthrough moments. Find out how it has driven Peloton’s meteoric rise to disrupt the fitness industry.

Breaking through the noise in the streaming wars

Patrizio Spagnoletto //
SVP, Subscriber Growth

Increased competition makes it harder than ever to cut through. See how breakthrough brand experiences are helping Hulu sustain its strong subscriber growth.

Using experience insights to stay in front

Ana Rocca //
Head of US Research & Insights

The Uber platform facilitates countless experiences for riders and earners. Learn how data and insights drive everything from new product breakthroughs like Uber Comfort to driver loyalty programs to keep Uber ahead of the game.

The breakthrough that changed the game

Chris Burke //
Global Marketing Director, Olympics

NBA players were banned from warming up in hooded sweatshirts. But with fan, player and scientific data on its side, Nike convinced the NBA to make a change, opening the door for a breakthrough product.

CX- A grassroots movement

Luis Angel-Lalanne //
VP, Customer Listening

Neil Pirie //
VP, Enterprise Strategy

Find out how to get your frontline fired up and your boardroom bought in on enterprise-scale CX with American Express.

Customers first, not channels

Tracey Strober //
Global CX

Caitlin Szpakowski //
Customer Experience Manager

Your customers don’t care what channel they use, they just want breakthrough experiences. Hear how Urban Outfitters is making every moment matter, whatever the channel.

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Live product demos, offering attendees a crash course in customer, employee, product and brand experience technical solutions and best practices. Over 200 Qualtrics experts will be on staff ready to show you how to create long-term value for your company and customers using cutting-edge technology.

Schedule 1:1 time with an XM product expert to tackle your biggest technical challenges. This is a white glove service provided to attendees by our support team to help answer your most complex Qualtrics questions or program needs face-to-face.

Whether you’re just getting started on your XM journey or ready to take your program to the next level, XM Basecamp Live is a masterclass in customer, employee, product and brand experience. This full day, hands-on training covers everything from designing your program, to maturing existing programs, to mastering each of the four core experiences built on the Experience Management Platform.

TUESDAY MARCH 10

9:00AM-5:00PM

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FAQs

The health and safety of our customers, employees, and partners is our highest priority. Given the state of Coronavirus (COVID 19) globally, we are rescheduling X4 to early fall. Moving the 16,000 attendee event will enable us to provide the experience that our customers, partners, and employees expect and deserve in a safe environment. We remain excited to host you later this year and will announce new dates in the coming weeks. Your registration will automatically be applied to the rescheduled event. We will continue to provide regular updates for the event to our X4 website, at x4summit.com. Please take a moment to let us know if you have any questions regarding your registration here. Your voice matters, and we care about your feedback. We look forward to hosting you in the fall. Until then, stay safe and healthy!

All existing X4 registrations will be automatically applied to the new X4 date. We look forward to hosting the largest gathering of experience professionals in the world in early fall.

Please contact your airline and hotel providers as soon as possible to change plans and make alternative arrangements.

We plan to announce new dates within the coming weeks on the X4 website: X4summit.com.

The conference is currently sold out. Please check back in after we release the dates as we may open more spots.

If you have already registered for sessions, your seats will be saved. Please note: sessions may be subject to change pending availability of speakers with the new dates. 

X4 is an unforgettable conference experience wholly dedicated to helping you and your organization use experience management to achieve breakthroughs. Here’s what to look forward to:
  • A bucket-list-worthy lineup of mainstage speakers will break down pivotal moments in their careers
  • Leading brands will share the secrets to their experience management successes
  • Networking with some of the brightest minds in your field
  • Returning home with an actionable vision to transform your organization

The Summit Pass is $1799 and includes 2 days of keynotes, breakout sessions, networking, entertainment, concerts, and food. You can also add on XM Basecamp Live Training for an additional $499.

All X4 attendees need to have a ticket. Tickets include access to all mainstage, breakout, social activities, and entertainment sessions.

Public transportation to and from the Salt Lake City International Airport is available through the Utah Transit Authority. You can also use the new “Green Line” on TRAX (Salt Lake City’s light rail system) that runs to and from the airport. The Green Line leaves the airport every 15 minutes on weekdays and every 20 minutes on weekends. The TRAX stop is located at the south end of Terminal 1. TRAX drops off directly in front of the Salt Palace Convention Center. Taxi cabs are also available at the airport when you arrive. Uber and Lyft also serve the airport and all of Salt Lake City. All our preferred hotels are a 10-15 minute drive from the airport and the one-way cab fare will be approximately $22-$25 USD. At the airport, you can find shuttles at the All Resort (Premier) kiosk located across from baggage claim 4 in Terminal 1 and baggage claim 8 in Terminal 2. You may visit the website for rates and reservations: http://www.premier-transportation.com/ Depending on your hotel, complimentary shuttles may also be offered from the Salt Lake City International Airport. This can be confirmed by calling your hotel directly.

No, Qualtrics Certification is not part of X4 2020. However, you may purchase the online training for Qualtrics Certification separately at www.qualtrics.com/certification.

Casual, business casual, black tie – just have a comfortable experience. Heck, our CEO always wears sneakers. The attire for the entertainment activities on Wednesday and Thursday evenings is casual.

Yes! Your pass includes morning coffee, lunches, and dinners beginning Tuesday night through Thursday night.

Contact x4summit@qualtrics.com and we’ll be happy to answer your questions.

Thank you for your interest! Unfortunately we are no longer accepting speaker applications for X4 2020.

As the leader in Experience Management, we’re hyper-dedicated to making every interaction with Qualtrics a great experience. X4 attendance has grown and is projected to grow substantially every year. We’re proud of how successful Experience Day has been in the past, but realize that with so many people participating in something that has so many variables outside our control (weather, resort availability, traffic, etc) that we can no longer guarantee a great experience for every attendee. Although we have decided to shift those resources to other experiences at the event, we are also mindful that skiing and snowboarding is a big draw for Salt Lake, so we will be providing recommendations and information to any attendees interested in hitting the slopes.