Skip to main content
Qualtrics Home page

The Qualtrics XM Platform_

Make every
experience count

Transform every interaction with customers, employees, and prospects into moments that matter. The Qualtrics Experience Management Platform turns feedback from multiple channels into clear, predictive insights and actionable recommendations.

banner background

Built for driving experience-led transformation

Top-performing brands in every industry are investing in Experience Management (XM): the business discipline of driving actions based on an ongoing flow of insights about how customers and employees are thinking, feeling, and behaving.

Qualtrics delivers the world’s only all-in XM platform—amplified with specialized AI—to help you use data to optimize experiences across the entire organization.

Trusted by 20,000+ leading brands

customer show case one customer show case two
customer show case two customer show case one

All your experiences
in one platform.
All your people invested
in improving them.

With one centralized platform for customer experience, employee experience, and market research—and tailored solutions for every team within your organization—you can break down data silos, fully understand customer and employee journeys, and give everyone the tools to be a powerful experience-maker.

SEE QUALTRICS IN ACTION

EXPERIENCE MANAGMENT ////// PLATFORM

Customer
Experience

DIGITAL

CARE

LOCATIONS

LEARN MORE

Employee
Experience

ENGAGE

LIFECYCLE

ANALYTICS

LEARN MORE

Strategy
& Research

RESEARCH

UX

BRAND

LEARN MORE

Powerful AI for knowing what matters,
and acting when it counts

We continuously build and incorporate safe and secure AI into our platform to help
you overcome the core challenges of doing experience management at scale.

Discover blind spots

Easily analyze structured and unstructured data from previously untapped sources

WATCH DEMO

What are my opportunity areas?

00% ENGAGEMENT

Qualtrics Assist

The opportunities identified in this dashboard

Open and honest communication

Score of 71%, impacting intent to stay, and wellbeing

Recommend Products/Services

Score of 71% is 2 points lower than the company overall

Chat with AI-powered

Qualtrics Assist

Get ahead of trends

Receive tailored recommendations and adapt faster than your competitors to changing market conditions

WATCH DEMO
Select theme…

Comfort

Durability

Price

Fit

Style and Color options

October 02, 2024

Sentiment

  • Positive
  • Neutral
  • Negative

Foster loyal connections

Proactively address customer and employee needs with in-moment actions

WATCH DEMO

John Mayfield

USA, Illinois, Chicago

Phone number

(801) 374-6682

Email

jmay@gmail.com

LTV

High

Member Since

2020

KNOWN ISSUE

A technician visit has
been scheduled

Specialized, secure and trusted

Our AI helps you make sense of your data, and we make sure it stays yours.

XM OPTIMIZED_

Qualtrics AI delves deep into the experiences of your customers, employees, and prospects to understand personal preferences, proactively anticipate needs, and offer scalable, actionable recommendations across your business.

Qualtrics AI at work

EASILY INTEGRATED_

Qualtrics AI meets you where you are, connecting to every system of record and action in your enterprise, enabling you to embrace AI on your terms and customize your integration as your business grows and your needs change.

AI control vs autonomy

PRIVATE AND SECURE_

The Qualtrics platform supports enterprise grade compliance, governance, and security out of the box. We're committed to safeguarding your proprietary insights and competitive advantages.

At the heart of innovation lies a core commitment to security and trust. We fiercely guard your data, ensuring that confidentiality is never compromised and that the insights and competitive advantages you’ve worked hard to obtain remain exclusively yours. Our platform is designed with sophisticated security measures that adhere to the strictest data protection standards, so you can focus on leveraging our trusted AI with complete peace of mind.

Security logos - Fedramp, Hitrust, ISO, GDPR

See Qualtrics AI in action

AI-optimized solutions are here or nearing general availability across Qualtrics’
three definitive suites for experience management.

Get to a deeper level of insight with conversational feedback. Develop AI-recommended coaching plans for agents. Automatically surface location-specific insights for your managers, and much more.

Empower your leaders with actionable insights and recommendations for enhancing engagement, productivity, and loyalty. Help your employees feel valued and aligned with company objectives.

Enhance your research with powerful generative AI, delivering deeper insights and clear actions for each study. Reduce costs, expand your knowledge base, and grow revenue with the ability to make informed, strategic decisions.

Qualtrics AI makes headlines

Learn how AI is shaping
the XM landscape

WEBINAR_

Mitigating risks and maximizing the value of AI research

Webinar_

What’s the future of customer experience?

Webinar_

Enabling experience transformation within healthcare organizations

EBOOK_

Guide to unlocking research efficiency with AI and automation

WEBINAR_

Harnessing AI to elevate your customer experience

WEBINAR_

Unlocking employee productivity in 2024

EBOOK_

Your guide to unlocking employee productivity in 2024

EBOOK_

How AI will reinvent the market research industry

GUIDE_

Qualtrics AI security and privacy guide

EBOOK_

Reimagining omnichannel CX in the age of AI

GUIDE_

The implementation of an ethical experience management program