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Trends

Qualtrics does trends every year

Blurb about trends

Customer experience chat showing how AI can draw insights

This years trends report

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2024 CX trends report

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2024 EX trends report

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2024 Market Research Trends Report

Methodology

Discover how Qualtrics AI enhances the XM/os2 platform using a vast collection of human sentiment and experience data, along with expertly trained models. This powerful combination delivers personalized, human-like experiences at scale.

What to expect in trends

Learn how Qualtrics AI helps market researchers find insights, themes, and actionable recommendations faster than ever before with new upcoming features like Video Feedback with AI Summarization and Research Hub.

Trends reports over the years

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2023 EX Trends Report

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2023 CX Trends Report

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2023 Market Research Trends report

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2023 Global Consumer Trends Report

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2023 Contact Center Trends Report

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2023 Education Trends Report

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2023 Government Trends Report

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2022 EX Trends Report

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2022 Market Research Trends Report

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2022 CX Trends Report

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2022 Global Consumer Trends Report

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2022 Information Technology EX Trends Report

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2021 EX Trends Report

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2021 CX Trends Report

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2021 Market Research Trends Report

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2020 EX Trends Report

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2019 EX Trends Report

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2018 EX Trends Report

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2018 CX Trends Report

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