Qualtrics Customer Experience™ makes it easy to pinpoint customer issues and deliver quick, effective resolution through whatever communication channels your customers use.
- Faster resolution of customer concerns
- Reduced customer churn
- Improved employee productivity
- A more customer-focused culture
Go from feedback to resolution in no time at all
Take action at scale withautomatic triggers
Automatically turn customer feedback into tickets — just set your triggers and when a customer needs a response, you’ll know immediately. Everyone in your team will be able to understand the issue too, with highlight summaries that help them know which action to take next.
Predict what customers will do next and reduce churn
Manage, track and respond to tickets across desktop, mobile or the Qualtrics Follow-up app. And when you’re unavailable, you can automatically forward tickets to the right person, so customer concerns are never overlooked.
Track every customer interaction across every platform
Get a complete view of every customer interaction with ticket tracking and integrations into your CRM and other key business data systems.