CUSTOMER EXPERIENCE MANAGEMENTTurn customers
Qualtrics CustomerXM™ is used by the world’s most iconic brands to optimize the customer experience and predict the actions that will have the biggest impact on their bottom line.
- Get straight to the issues that matter to customers with dynamic data collection tools that adapt intelligently to feedback in real-time.
- Start conversations with customers when and where it suits them with email, SMS, web, chat apps, online review sites, mobile app, wearables, and many more
- Activate the people who know your customer the best - your frontline employees - to share ideas on how to improve the customer experience using structured feedback with the Qualtrics Frontline tool.
- Turn every customer interaction into meaningful insights with iQ Directory, which allows you to monitor and optimize each customer’s experience over time, across every touchpoint, and every channel.
- Proactively surface insights, tailored by role and industry, to every stakeholder, from the leadership team to the frontline
- Collaborate across the organization with action planning tools. Tag owners, set deadlines, and even supply step-by-step guidance to enabling all employees to delight your customers
- Stay connected with your customer experience with the Qualtrics XM mobile app - a powerful mobile experience that surfaces insights and enables collaboration across the organization
- Make customer experience part of the daily routine by integrating with the tools and applications your teams are already using, such as SAP, Salesforce, and JIRA
ENTERPRISE INTELLIGENCE, DIGITAL VOC
Customer Insights Manager
- Improve customer retention and loyalty
- Increase customer share of wallet
- Optimize customer acquisition
- Reduce cost to serve
- Increase brand awareness and equity
The best customer experience management programs track every customer interaction and analyze the data to close the gap between what customers expect and the experience currently being delivered. A recent study showed that “Customer Experience Leaders” grow 2x faster and maintain operations that are 15% leaner than the average company.Learn More