The latest people stories and insights
Hear from the HR leaders delivering breakthrough experiences for their people and get the latest insights and advice from our team of XM Scientists
The top employee experience trends in 2023
We spoke to more than 28,000 employees around the world to track how their experiences at work have changed and what they want from the organizations they work for. Here’s what they had to say — a...
How effective leaders create excellent experiences to drive performance
What are the fundamental elements that enable organizations and leaders to not only create high-performance teams but also inspire, engage and help develop the talent of tomorrow? In this article, we ...
By Lisa Wager
How Unilever is getting to the root cause of employee uncertainty
In uncertain times, employee feedback becomes more unclear. More unpredictable. More unstructured, its root cause buried in verbatim comments rather than simple engagement scores. At Experience London...
Connecting customer, employee and brand experiences to drive business growth
Experiences are at the heart of business success The key to winning market share and achieving stellar business growth today isn’t just about delivering exceptional products and services — it’s...
Making Employee Experience a Boardroom Priority
The world of employee experience has been transforming at a rate none of us have encountered before. Accelerated by the pandemic, dramatic shifts in EX have seen both increased employee engagement acr...
By Steve Bennetts
Engaging Local Government Leaders Adopts Qualtrics EX25 Methodology to Recognize Best Places to Work in Local Government
By Jenna Milani October 14, 2022 The City of San Rafael, CA, Kansas City, MO and the Town of Cary, NC stand out as some of the best places to work in local government Qualtrics joined Engaging Loca...
Why HR is critical in improving ESG performance
What is ESG? When it comes to discussing and analyzing sustainability you will often hear the term ESG, which stands for environmental, social & governance. ESG is a broad set of factors used to ...
By Laura Harding
Quiet quitting: the latest workplace trend to combat burnout
In 1853, Herman Melville — an American novelist best known for Moby-Dick (1851) — published a short story called Bartleby, the Scrivener: A Story of Wall Street (1853). The eponymous Bartleby i...
By Benjamin Granger
Qualtrics and SAP SuccessFactors Recruiting: Automating in-moment listening across the entire candidate journey
Candidate experience impacts the entire business, not just the recruiting team. Qualtrics research shows that companies with above-average experience management are 52% more likely to report above-ave...
Job seekers rush to find new opportunities with better pay and work-life balance
Job seekers are rushing to seek out new jobs amid inflation and recession concerns, according to new research from Qualtrics and SAP. Nearly three quarters (72%) of job seekers say rising costs h...
Employee survey fatigue
Ever wonder if you’re sending too many employee surveys? Employee survey fatigue is a concern for many employers, but avoiding it is within your control. What is survey fatigue? Survey fatigue is ...
By Dr. Vanessa Kowollik, Lisa Le Derff
The inequity of well-being at work: how organizations can take action
Well-being in traditionally marginalized groups can look different due to their unique lived experiences. Organizations must work to measure and address well-being gaps in the same way they’d invest...
Women in the workplace are most at risk for burnout and attrition
Organizations must address burnout and improve well-being for all employees, but especially for those most at risk: women. Here’s how. Our 2022 Employee Experience Trends Report showed that wome...
How to foster a culture of well-being and DEIB: 6 tips for leaders
Organizations that aim to address employee burnout and improve well-being can glean lessons from their ongoing diversity, equity, inclusion, and belonging efforts. Over the past several years, there ...
The importance of empathy in new ways of working
As employers across Asia continue to define new work experiences after two years of working remotely, prioritizing and managing employee health and wellbeing must be a fundamental part of their plans....
By Steve Bennetts
Is there any point to dress codes at work?
Key points: There is little to no scientific evidence that ties how we dress at work to performance. Yet “impression management” often guides our decisions about what to wear at work. I...
By Sarah Marrs
Striving for Inclusive Leadership & Belonging:
Our semiannual DEI report
Today we are sharing our semiannual Diversity Equity and Inclusion (DEI) report as part of our commitment to communicating our progress and opportunity areas with transparency. In the past two year...
By Farren Roper
Qualtrics and ServiceNow: Feedback-driven technology experiences for a new era of work
Technology has long been a central part of the employee experience. Qualtrics research shows that when employees are satisfied with their IT services and technology experience they are 158% more engag...
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