Employee Experience
The latest people stories and insights
Hear from the HR leaders delivering breakthrough experiences for their people and get the latest insights and advice from our team of XM Scientists
How to encourage diversity and inclusion with employee resource groups
Right now every organization globally has a responsibility to promote diversity and inclusion. Don’t know where to begin? Go straight to the source: your people. Diversity and inclusion should be...
By Catherine Thurtle
How Turkey’s largest conglomerate is listening and acting to help employees during the COVID-19 crisis
Koç Holding is a diverse conglomerate operating in more than 10 sectors with more than 90,000 employees around the world. With the outbreak of COVID-19 in China early in 2020, Koç Holding started to...
By Ben Rogers
Zoom and Zillow HR chiefs: What we’ve learned from COVID-19
In this installment of our Employee Experience Visionaries series, HR leaders at Zoom and Zillow share their insights on the future of the workplace and adapting their employee experience in real-time...
By Benjamin Granger
Contact tracing in the workplace: How to get it right
Employee and customer safety is front of mind for many right now in order to reopen offices and workspaces. So how can you take action to keep them safe, and their personal data secure? Get started...
By Catherine Thurtle
25 Diversity and Inclusion leaders to follow on Twitter
Want to understand more about diversity and inclusion? One small step to take today is to diversify your social feeds. Here are some crucial thought leaders to start following today. Learn strategi...
By Catherine Thurtle
Fostering belonging through workforce diversity and inclusion
Is your company fully leaning into workplace diversity and inclusion? It not only creates a sense of belonging for your people, but also gives your company a competitive advantage. Here’s a closer l...
By Amanda Wowk
Why it’s time to listen to our people
Right now many of your people may be in deep distress. Are you listening to how they’re feeling? Are you listening to what they need? And not only that: are you taking action? Are you listening t...
By Alexis Lopez
How Canada’s largest credit union is helping both members and employees respond to the pandemic
When COVID-19 hit, many Vancity employees saw their workload skyrocket, said Tony Xu, Research Consultant for the Canadian credit union. The global pandemic affected not only Vancity employees — ...
By Liesl Nielsen
Sample Size Calculator
How many people do you need to interview to get results representative of the target population with the level of confidence that you are willing to accept? Download our step-by-step guide to make ...
By Qualtrics
Employee feedback examples using formal, informal, and constructive techniques
We make experiences truly transformative through the quality of our connections and conversations. By developing our feedback muscles and making it a shared accountability to be great at delivering an...
By Marcus Wolf
10 powerful quotes on leadership to inspire your organization
A primary focus of an employee experience program is career and leadership development for employees, Qualtrics does this using our 360-degree feedback software. In the spirit of leadership develo...
By Qualtrics
Bouncing back: 20 books on resilience and reinvention
As organizations adapt to the ‘new normal’, page through these books to inspire you with ideas on how to bounce back stronger. Learn about the first five below, and download the full list to see a...
By Catherine Thurtle
Managing times of crisis using active and passive listening
As COVID-19 continues to unfold, employees are asking for a sense of connection and open communication on employment, structure, opportunity and change. Now more than ever it is critical to meaningful...
By James H. Killian, Manish Goel
Checking in on HR: How people teams can find a sense of calm
May is Mental Health Awareness Month and there has possibly never been a more relevant time to talk about supporting not only employees' mental health and well-being, but HR’s too. Since the outbre...
By Catherine Thurtle
What’s next for Employee Experience? 5 Stages to a new normal
As alarming as the original disruption COVID-19 introduced was, businesses face yet even more change and areas to navigate ahead. And these areas come from an unlikely place - the return to new normal...
By Benjamin Granger
Telefónica: Improving employee loyalty during tough times
“We have an expression in Spain: ‘In good times, friends. In hard times, family,” says Sergio De La Calle Asensio, Head of Engagement at telecoms giant Telefónica. “The goal of getting thr...
By Daniel Saunders
How to interpret results from your Remote + On-site Work Pulse
The results are back from your Remote + On-site Work Pulse, but you’re not sure what to do next. Don’t worry! Here are our tips for interpreting the results from your pulse. Step 1: Review the re...
By Amanda Wowk
Subscribe to the Experience Matters blog
Stay up to date with the latest XM thought leadership, tips and news.