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Employee Experience

Engagement and Analysis
for HR Leaders

Be Cautious with Media-Rich Data Collection Techniques for Online Experience Management Surveys

Emoji’s, thumbs, stars, or sliders are crowding into numbers, response boxes/bubbles, or verbal labels in online survey response options. There is a popular belief that using more media-rich survey response scales will reduce respondent burden and result in increased respondent engagement, higher participation rates, fewer drop-offs, faster survey completion, and higher data quality. While there […]

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Millennials Are Still Gender-Sensitive at Work

Millennials are changing the workplace, but old habits die hard. While gender discussions at work often revolve around wage equality or leadership opportunities, it seems that the boy’s club and girl’s club mentality follows even the youngest professionals into the workplace. Two-thirds of millennial women and 72% of men prefer to work with people of […]

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Super Stars, Rocks Stars, and Building Kick-Ass Teams

Sometimes even good leaders get it wrong, because they don’t understand the difference between a super star and a rock star. Here’s How You Build Kick-Ass Teams In the video above, Kim Scott, author of Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity, and the Qualtrics Insight Summit’s highest-rated breakout speaker, teaches a […]

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Experience Management at JetBlue

Experience management (XM) is a new business discipline that allows organizations to design and optimize product, customer, employee, and brand experiences. JetBlue, JD Power’s North America’s 2016 satisfaction leader among low cost carriers, uses Qualtrics XM™ as their platform of record to collect, analyze and act on customer and employee feedback across the company. Before […]

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Manage Every Experience That Matters: Why X-Data Is the New Imperative

Last month, I had one of the world’s largest insurance companies in our office. 2016 was a banner year for them. They had record earnings and stable growth, their stock was at an all-time high, and shareholders were thrilled with the company. But despite their success, they told me, “Ryan, we know someone is coming […]

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6 Prerequisites for New Business Software

Modern businesses rely on technology operate more smoothly, create better relationships with both employees and customers, and ultimately to drive higher profits. Accordingly, they thrive on software that helps them track things efficiently, manage items and people, and get things done more easily. Obviously, there are thousands of different types of software and different choices […]

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