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Employee Experience

Engagement and Analysis
for HR Leaders

Millennials Are Still Gender-Sensitive at Work

Millennials are changing the workplace, but old habits die hard. While gender discussions at work often revolve around wage equality or leadership opportunities, it seems that the boy’s club and girl’s club mentality follows even the youngest professionals into the workplace. Two-thirds of millennial women and 72% of men prefer to work with people of […]

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Super Stars, Rocks Stars, and Building Kick-Ass Teams

Sometimes even good leaders get it wrong, because they don’t understand the difference between a super star and a rock star. Here’s How You Build Kick-Ass Teams In the video above, Kim Scott, author of Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity, and the Qualtrics Insight Summit’s highest-rated breakout speaker, teaches a […]

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Experience Management at JetBlue

Experience management (XM) is a new business discipline that allows organizations to design and optimize product, customer, employee, and brand experiences. JetBlue, JD Power’s North America’s 2016 satisfaction leader among low cost carriers, uses Qualtrics XM™ as their platform of record to collect, analyze and act on customer and employee feedback across the company. Before […]

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Manage Every Experience That Matters: Why X-Data Is the New Imperative

Last month, I had one of the world’s largest insurance companies in our office. 2016 was a banner year for them. They had record earnings and stable growth, their stock was at an all-time high, and shareholders were thrilled with the company. But despite their success, they told me, “Ryan, we know someone is coming […]

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6 Prerequisites for New Business Software

Modern businesses rely on technology operate more smoothly, create better relationships with both employees and customers, and ultimately to drive higher profits. Accordingly, they thrive on software that helps them track things efficiently, manage items and people, and get things done more easily. Obviously, there are thousands of different types of software and different choices […]

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Employee Engagement: The Simply Irresistible Organization Model

The customer may be king, but what if your employees don’t stick around long enough to crown him? Leaders are worried about employee engagement: 86% of executives and HR professionals feel that a good company culture is very important; 85% ranked employee engagement the same way in a recent Deloitte study. They were out-ranked only […]

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