The latest people stories and insights
Hear from the HR leaders delivering breakthrough experiences for their people and get the latest insights and advice from our team of XM Scientists
Striving for Inclusive Leadership & Belonging:
Our semiannual DEI report
Today we are sharing our semiannual Diversity Equity and Inclusion (DEI) report as part of our commitment to communicating our progress and opportunity areas with transparency. In the past two year...
By Farren Roper
Qualtrics and ServiceNow: Feedback-driven technology experiences for a new era of work
Technology has long been a central part of the employee experience. Qualtrics research shows that when employees are satisfied with their IT services and technology experience they are 230% more engag...
From CHRO to CEO: How people science is conquering the boardroom
The role of HR has transformed dramatically in a short space of time, gaining new strategic influence and forging surprising new connections in the wider business ecosystem. Between recruitment, re...
By Simon Daly
8 ways leaders can create a more inclusive workplace
To celebrate Pride 2022, we’re looking at ways leaders can actively impact their people’s lives by building and encouraging a more inclusive workplace. Plus, we’ve included advice and actionable...
By Lindsay Johnson - Ph.D.
Solving EX & CX problems before they happen
Taking a more proactive approach to solving customer and employee experience challenges. Today, the key to good business is empathy. Whether they’re customers or employees, understanding what pe...
Employees who feel aligned with company values are more likely to stay
Employees who say their company’s mission, vision and values align with their own are far more likely to recommend their employer as a great place to work (70% vs. 25%) and to say their work gives t...
How to understand every employee’s journey across all touchpoints
How employees evaluate their experience is a result of many touchpoints along a journey. Our 2022 Employee Experience Trends research shows a clear relationship between how employees evaluate their ov...
What’s keeping employees from going back to open offices
Businesses are bringing employees back to the office, and it’s clear that expectations have changed. While 67% of remote and hybrid workers plan on returning to the office this year, only 13% plan t...
How to build and develop inclusive teams
Building and developing an inclusive team requires that all team members feel safe, valued and like they belong. Why are inclusive teams important? Recent studies have found that employees desire ...
By Farren Roper
How Community Health Network is providing the best caregiver experience
Leaders from Community Health Network share their experiences with EX25, the groundbreaking Qualtrics framework for managing employee experience. Community Health Network is an integrated healthcar...
How to manage a project team in 5 steps while avoiding employee burnout
When managing a project team, it’s tempting to start assigning tasks and setting deadlines right off the bat. You have a rather clear understanding of the project and how it should be completed. And...
By Mostafa Dastras
Technology challenges in the workplace
The 2020/21 COVID-19 pandemic drove a digital transformation and forced many businesses to listen to their employees’ workplace technology demands. Moving into 2022 and beyond, you can use employee ...
Here's why some workers don’t feel rejuvenated after taking vacation
Vacation time is an important way for employees to recharge their mental and emotional batteries before returning to work. But new Qualtrics research shows that nearly half (49%) of employed Americans...
Your guide to stress management at work
How can business leaders manage workplace stress? What better way to do this than by creating a work environment and company culture that avoids stress altogether? Here’s what you need to know. U...
How to help employees feel safe and well at work
As many organizations start to reopen offices, employee safety and well-being are top priorities. And employees agree. Here’s how to help keep your people feeling safe, well and supported, wherever ...
How to keep employees safe in uncertain times
The COVID-19 pandemic has threatened our sense of safety like few events in modern history, and it has likewise highlighted a focus on health and safety in the workplace like never before. All em...
By Matt Evans
4 ways to boost your people’s well-being
Enhancing your employees' health and well-being can help them become happier and more resilient. But where do individuals and leaders begin when attempting to understand and improve their people's wel...
By Laura Harding
Employees say work and family life have improved during the pandemic
Two years after COVID was declared a pandemic, nothing is quite the same. After all the ups and downs, U.S. employees say work and family are the areas of life that have changed the most for the bette...
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